Hi,I have sent 4 emails to PMDG support requesting a new download link for the B1900D which I lost when my PC had a catastrophic crash recently. I bought the original in June 2004.I have had no acknowledgement from anyone at PMDG and I therefore consider the level of service from this company to be pretty low!Any help please?Paul White

Strange....since I have learned that the PMDG customer support is top notch....Are you sure you sent your mail to the right adress?Johnny"I'LL BE BACK"[div align=center]http://www.avsim.com/hangar/fly/josve/aat.jpg ][/div

Hi Paul,just be patient, if you havn't received a response I'm sure you will soon. Have you got the email address right?PMDG prides itself on the support it offers the FS community. I'm sure your problem will be fixed asap.

Paul-generally speaking, our support responds within 24-48 hours after receiving your email.Are you certain that your ISP is not blocking our response as spam?Can you also try sending to "[email protected]" from a hotmail address or a yahoo address, so we can be certain that it didn't get lost? (It happens, you know...)Best,

Ok, thanks for the replies.I've sent a new request using the address Leftis has suggested.I sent the other emails to "updateme" as advised on the website.Sorry to complain, but a bit frustrating that's all;-) Regards,Paul