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PMDG, need Help! Customer Service Question!

Featured Replies

Hi, I purchased the 737 600/800 and 1900... I love it... I am having some problems with a possible virus and I am looking at reformatting my hard drive. Problem is I can't find the original zip download files from when I purchased the aircraft. How can I save my planes and use them again after reformatting my hard drive? Should I try to burn & save the original down load files next time? Save the aircraft folders from fs9? Mahalo, Will

Will,You only need to burn the installer files you've got from PMDG. That's what I have done and it works like a charm!Hope it helps,

Mats Johansson
PMDG Flight Test Dept
Boeing777_Banner_BetaTeam.jpg

| Asus Z270-A | Intel i5-7600K @ 4.8 GHz OC/H2O | nVidia Geforce GTX 1070 8GB OC/O2|

  • Commercial Member

Will,I sent your new download links last night. Let me know if need any further assistance.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Paul Gollnick

Manager Customer/Technical Support

Precision Manuals Development Group

www.precisionmanuals.com

PMDG_NGX_Dev_Team.jpg

Did you send them to my e-mail account? I didn't get them? Like a dummy I didn't save the original zip files. Thanks

  • Commercial Member

Will,I did, drop me another note at support if you didn't get them yet.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Paul Gollnick

Manager Customer/Technical Support

Precision Manuals Development Group

www.precisionmanuals.com

PMDG_NGX_Dev_Team.jpg

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