Hi there PMDGWhen I send you a support email, am I supposed to get an automated message or not? I remember there used to be one saying that you have received it, but this time I have not got one? Is this okay, or does this mean you are not receiving my emails.Thanks for any helpRudy

Hi Rudy,Email sent to [email protected] should receive an immediate automated response from the server that your email has been received. It's as much a notice to you that the message was received and undoubtedly serves as a marker for the support staff.Jim Karnhttp://www.precisionmanuals.com/images/forum/pmdg_pf.jpg

Hi JimThanks for your response.I haven't received such a message - what should I do?CheersRUdy

I would send another email from a free web-based email client like hotmail or yahoo. When I send an email to PMDG, I receive a response within seconds.Jim Karnhttp://www.precisionmanuals.com/images/forum/pmdg_pf.jpg