Problem with new system...

[BadKarmaPT]

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[wsieffert]

Are you using the default WinXP MOBO controller chip drivers? If so, you need to download and installed updated drivers, i.e., Intel, VIA, SiS, AMD, ALi, NForce. Have you updated WinXP with SP1 and pre-SP2 updates? If not, visit MS Windows Update site, and start updating, especially DirectX9.0b.You may also need to update the USB drivers also.W. Sieffert

[BadKarmaPT]

I

[wsieffert]

Looks like you have the proper MOBO controller chips installed. You might visit www.intel.com to see if newer drivers have been issued.Does the cable modem also have a standard 10/100 Ethernet output. If so, does your computer have a 10/100 Ethernet input? If so, try attaching the modem to the Ethernet input with a standard Cat5 LAN cable.If you do have an Ethernet output and don't have an Ethernet input or Card in your computer, I recommend you buy an 10/100 Ethernet card and install it to use with your cable modem Ethernet output. If you can get it to work that way, I then recommend you buy a Router with 4port Switch (with/without Wireless capability). The router acts as a firewall to the internet and can control multiple computers on the internal LAN.If not, I really don't have any experience with USB cable modems and their problems. However, the Scientific Atlanta/Webstar modem manual I looked at indicated you need a master hub installed. You might also check your USB settings. Open Device Manager, select Universal Serial Bus Controllers, select one or more of the USB Root Hubs, select Properties, select the Power Management tab, and deselect "Allow the computer to turn off this device to save power", select OK. See if the problem is corrected. If not, return to the above selection and enable it again.W. Sieffert

[BadKarmaPT]

Thank you once again for your help. Yes, the cable modem has a standard 10/100 Ethernet output and I connected it to the 3Com Gigabit LOM card from my MOBO. Still having trouble configuring it to access the Net that way though. When I use the USB port, despite the problem I described before, I am able to access the Net. When I disconnect the USB cable and use LAN cable instead there is a link between the cable modem and the card but I can

[wsieffert]

Press Start, Control Panel, Network Connections, and review if you have: Local Area Connection, Network Setup Wizard, New Connection Wizard.Double-click Local Area Connection, if present. Select the Support tab, and see what is listed for the various entries. If nothing is listed, make sure you have installed the drivers for the Network Interface Card (NIC) (in your case, it is on the MOBO). If data is listed, click the Details button to see more information.Select the General tab, and press the Properties button, and review the list:Client for Microsoft NetworksFile and printer sharing for Microsoft NetworksQos Packet SchedulerInternet Protocol (TCP/IP)You may have more items but the TCP/IP is a must to communicate over the internet.Does your NIC show up in device manager? On the Local Area Connect Properties General tab page does your NIC show in the Connect using: box at the top of the page. If not, then your NIC is not properly installed. See installing NIC drivers above.W. Sieffert

[BadKarmaPT]

I think I have everything properly installed (please check the screenshots). Still can

[BadKarmaPT]

Problem solved! :-jumpy After I did a search with Google I found a very helpful site...I found out something I was not doing... powering off the cable modem!I powered off the PC and the modem, disconnected the USB cable, replaced it with the Ethernet(LAN) cable, powered on the modem then the PC and voil

[wsieffert]

Ah darn! That was my next suggestion! You beat me to it.Every once in awhile, I lose Internet capability on my LAN. This is very irritating to my Daughter! :-lol . It seems something causes the IP address from the provider to get corrupted. I think my ISP does this periodically to taunt me!I have to shut down everything, remove the LAN from the mix and place one of my computer's directly to the cable modem. I then have to restart the cable modem, let it stabilize, turn on the computer, let it stabilize, and everything is back to normal except I then have to shut down the computer, reconnect the computer to the LAN and reconnect the cable modem to LAN again.So the moral is, "If you lose the internet, try shutting everything down and turning on the modem first to let it find the IP address, then turn on your computer.".W. Sieffert