I am having a problem I can't solve ....I frequently get a message that download failed: data will be refreshed at next scheduled download .... I have this set for every 10 minutes, but on long flights I find that after a couple of hours even, still no refresh...am I missing somehting in the setup?nb : this is most common on trans-oceanic flightsRon McKeirnan

Hi,Sorry you are having trouble.A "download failed" message could mean a few things:Your Internet route to our server is unstable. Cany you access our main web site OK?Your firewall/antivirus is blocking the download. You need to check and make sure of this.It may also be spyware/virus on your system. Do a system scan and see if anything is found.Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development TeamActive Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter

Thanks for the reply ...have checked out your suggestions... none of them seem to be the case...maybe an example helps:yesterday I "flew" Los Angeles to Sydney ... nearly 14 hrs..weather stayed up to date for the first 3 hours, even over the ocean using those $ (pseudo??) waypoints ...next time I checked (about 6 hours later, a download had failed: the message was there promising refreshed data at next scheduled update ... but nothing had happened, even though I have 10 minute setting.So I manually refreshed ... and all was well for the next couple of hours... then same failure..so it's not a firewall or antivirus problem.. and I can understand a download fail occasionally because of net congestion etc... It is the failure of the program to update again after a missed download I am having problesm with ..Ron McKeirnan

Hi Ron,Ok thanks for that information. What Build # are you using?Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development TeamActive Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter

Jim:am using Build 470.btw did short flight (just over an hour) last night .. no problems there; weather spot on all the way.Ron

Hi Ron,Do you still have the flight plan that gave you this problem? If you do, attach it to an email to [email protected]!Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development TeamActive Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter

I am getting this error today too. First time I have seen it. It "Fetches" the weather though

No help on this matter?

Hi Jack,One plan or every plan?Plan generated with what software?Are you running B500?Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development Team Active Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter: http://www.jdtllc.com/AirSource Member: http://www.air-source.us/FSEconomy Member:http://dot.kelder.net:8080/fseconomy/

Hi monsoon,Are you asking just to ask, as in bump or are you having this same problem?Just asking!!Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development Team Active Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter: http://www.jdtllc.com/AirSource Member: http://www.air-source.us/FSEconomy Member:http://dot.kelder.net:8080/fseconomy/

Hi Jim. I am on the road rightnow. Will get more info and details when I get home. thx