Hi there,I have a problem with ASX SP3: I can't download any weather. During startup the main screen posts the following:17:15:31: Logging Initialized17:15:31: XEngine v1.0.0.332 Copyright

Hi,Sorry for the problem. Is ASX set to Force to Real Time on the main screen?If it is, then something is blocking the ASX download for you. It could be a portion of your firewall still running, your Anti-virus, or your ISP having a problem. Is this still happening now?Please let us know.Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Hi Jim,thanks for the reply. Yes, ASX is set to force real time. I double checked it with Antivir and firewall switched off. Same result.Maybe the port is blocked by the network? So which port does ASX use for communicating, or does it use http for the download?regardsVitus

Hi,I am going to try our last resort and that is to do a uninstall/reinstall cycle and see if that restores your connection.Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Hello again,I also tried to reinstall the program (including SP3) - same result. Start page is shown but the download fails.regardsVitus

Hi,In your browser can you reach our web site and look around OK?Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Yip, double checked it.It could possibly be the proxy server over which I have to connect. The strange thing is, that the web page is shown correctly...

Hi,Have you followed the Proxy Server Configuration chapter of the ASX manual?Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Aye! I tried everything with different configurations. Full detail, no credentials, with the proxy port (in this case 8080), without any proxy configuration, ...Still the same...regardsVitus

Hi,You are using the proxy information from your browser, correct?Downloads were working until the other day, right?Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Hicorrect, I use the proxy information from the browser.No, never worked in this configuration.regards Vitus

Hi,Then how was AS working before? What has changed on your end? Was it just the installation of SP3? At this time you are the only user who has reported this, so we need to work with you to find out what the problem is!Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Hello again,well, it worked before, as I was at home in Germany and had my direct broadband connection. Now I am in New Zealand and have to connect via the proxy server.I am sure that the reason is something about this proxy connection. But as stated before: the strange thing is, that everything else works with this setting just fine. I can use my browser, Outlook and even programs like Google Earth, without any further adjustments. ASX shows the homepage in the main window, but don't want to download the weather.Maybe it is because the weather in New Zealand is so bad at this time, and the program just don't like it? ;-)I have three months left here in NZ, after that, it won't matter any longer, as I will be back home. So, if we don't find a solution, I will be fine if I could download the metars directly and install it manually (if possible)...best regardsVitus

Hi,Ah OK. Please post your entry you created for your proxy settings.Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

Good morning,The proxy section says:ProxyServerAddress = alb-cache.massey.ac.nz:8080ProxyServerUserName = ProxyServerPassword = The same as the settings in the browser.RegardsVitus