I bought a Verto Graphics card from PNY Technologies about 14 months ago, for my Dimension 2400 which I am now giving to my Grandson. . The warranty on the side of the box of this G Force FX5200 128 Meg stated that the card had a "Lifetime Warranty" The fan went bad this week and I contacted them on their web site for an RMA to send the card back to them for a repair or replacement. I got a response yesterday that the card was out of warranty. I returned the message stating that the box clearly states that a Lifetime warranty was valid on this product. I get another email today, and here it is: >>>PNY's Lifetime Replacement Warranty>PNY Technologies, Inc. ("PNY"), supplier of your newly purchased PNY graphics card (the "product"),> warrants the product to be free from defects in materials and workmanship>for the life of the product as sold to the original purchaser >("purchaser"), subject to all the terms> and conditions hereunder.>Lifetime Replacement Warranty is given to all PNY

Sorry about your limited "Lifetime Warranty", Bob. Happens alot in the computer biz. Warranties to them rank right up there with snakeoil in the real world. You might try your State AG, but I doubt you'll get any satisfaction. If you still have the warranty paperwork that was in the box it probably shows the "real" warranty. Shady, but to be expected with computer hardware manufacturers.Don't even get me started on the "rebate" issue. When will the government put an end to such rip-offs?Greg

Yup that is common with the so called "lifetime warrantys". Thus the 3-year warrantys are often better. ATI is absolutely best in the video card segment have the best and fastest rma policy available. Also some resellers are pretty awesome as well. I had an Asus Geforce 4 ti-4600 and when it broke for the third time it was out of production so they (komplett) sent me a 9700 instead. I sure as #### didn

Have to admit, ATI support is superb. I had a 9700 Pro for nearly 3 years that went down the tubes. They not only replaced it for free in 2 weeks (that's USA to Canada), but replaced it with a 9800 Pro. Sweeeet!(Guess who I will by from next time? ;)

Aren't there any consumer laws that protect you? In my country (Norway) the seller has to stand by the products they sell for two or five years (depending on the expected lifetime of the product), regardless of the terms in the warranty offered by the manufacturer. I'd think other countries has similar laws.-

"Aren't there any consumer laws that protect you?"That's a somewhat "gray area" in the U.S. The box says "Lifetime Warranty" in big, bold letters but the fine print of the documentation states otherwise. Our only real recourse (other than litigation, which is prohibitively expensive for most Americans) is to do just what Bob did... warn others to stay away from that manufacturer. In the end the manufacturer will either change their (reptillian like) policy, or they'll go bankrupt from lack of sales.Cheers,Greg

I did actually have a replacement from PNY a couple of years ago. Had a Ti4600 go dead after about 13/14 months, contacted PNY (France?) and they gave me a RMA.They were going to send me a Ti4800 as replacement but did in fact send a new Ti4600 instead a couple of weeks later.Perhaps they've changed their warranties since though...

I finally was able to fix the card by buying a fan for it from a company in California. The fan was a perfect fit and cost about $18 shipped to my door. :). Cheaper than a new card for my (soon to be) Grandson's computer.