I am currently trying to re-download the 737 series to my computer. I have followed the instructions on emailing all requested information to [email protected] in order to receive a new download link. The issue is that I keep getting a failure from the mail delivery system citing: Technical details of permanent failure:DNS Error: Domain name not foundIs the server down or has the email been changed. Any information would be appreciated. Thanks in advance,Reynaldo Ramon

I am currently trying to re-download the 737 series to my computer. I have followed the instructions on emailing all requested information to [email protected] in order to receive a new download link. The issue is that I keep getting a failure from the mail delivery system citing: Technical details of permanent failure:DNS Error: Domain name not foundIs the server down or has the email been changed. Any information would be appreciated. Thanks in advance,Reynaldo Ramon

Not sure what's going on there, Reynaldo. Try sending to [email protected] instead. Let us know if it bounces back again.

Not sure what's going on there, Reynaldo. Try sending to [email protected] instead. Let us know if it bounces back again.

Thanks for the reply. I've emailed the pmdg support address as you've suggested. No bounce back yet. In fact I've received confirmation the PMDG has received my email. Hope it can be processed as normal in spite of using the supper address instead of the updateme address. Thanks again,Reynaldo RamonPS...this is the original email i sent to the updateme email address in case it helps you in any way. PSS... I think I figured out my problem. I misspelled the "manuals" part of the email address with "manuls". Wooops!

I've also written to them twice and received only the auto-responder. Seems they take your money a whole lot better than they provide customer support! :(