PMDG, I do apologize for using the forum here for a question I sent via email direct to your customer support. I am not sure if you attempted to send me a response to my email address concerning a request to re-activate my download copy (activations ran out). I know that certain emails like yahoo, gmail, etc. tend to pose problems when sending a response back. Again, I really apologize and embrace the JS41 for what you all have done to create an aircraft simulation so in depth (just like your 747 and MD-11) but I don't know what to do to get myself flying again without having to re-activate the software.Respectfully,Andrew Z.

Andrew,Did you get the automated reply? If not, then I suggest trying another email address. I'm not sure what you tried, but I've used gmail in the past and haven't had any issues with it.

Andrew,Did you get the automated reply? If not, then I suggest trying another email address. I'm not sure what you tried, but I've used gmail in the past and haven't had any issues with it.

Mr. Roth,I am using Yahoo for email, as indicated on my account. I didn't get the "automated" reply as well. I am at work at this time so when I get home, I will update my account and supply my "gmail" email address instead of the Yahoo. Thanks for your response.Respectfully,Andrew Z.

Andrew,This has to be handled privately through support email... make sure you include your ORDERID and the original email address you used to purchase.