Reinstalling and unable to validate

[Andreas Stangenes 1,628]

Hi. I am reinstalling PMDG MD-11X. I bought the product 17th of October 2009. I have the email from PMDG with the order ID#. When I use the correct email adress and the password I use to login at PMDG, the client says it cant validate my copy and I need to contact customer support. Ok, so here I am ;)Also, When reviewing my order after logging in it says the download link has expired. Why is that?

[opherben 0]

a. The likely reason is typo. Contact PMDG support by email as the installer directed.b. The download link is time limited. You could buy a new one for $5 IIRC. This will unlikely solve the indicated problem.

Hi. I am reinstalling PMDG MD-11X. I bought the product 17th of October 2009. I have the email from PMDG with the order ID#. When I use the correct email adress and the password I use to login at PMDG, the client says it cant validate my copy and I need to contact customer support. Ok, so here I am ;)Also, When reviewing my order after logging in it says the download link has expired. Why is that?

[Andreas Stangenes 1,628]

Alright, thanks! And yeah, I sent an email and got a speedy response. Indeed it was a capslock typo in the password *blush*