Hello,I purchased the extended download service for the MD11 for FS9 back on 25th Jan. Since then I have sent 3 emails to [email protected] as indicated on the website but have yet to recieve a response. I am eager to get the MD11 downloaded and installed back on my system.If there is a member of the PMDG staff reading this, can they please look into this for me?Thanks,Gareth

What is your full name, that's required before I can do anything.

Name: Gareth RichardsonProduct: MD11MD11 order id: 112146Extended download order id: 131720Was I not sending the email to the correct place?

You're good to go Gareth.If you didn't receive an auto-response from us it means we never got your email.

Thank you :)I never got the auto response so not sure what happened there...oh well.Gareth

Thank you :)I never got the auto response so not sure what happened there...oh well.Gareth

Whenever I contacted updateme@ I nevet got an autoresponse.Just an answer from Paul either a week later or after a couple of days. Contrary to what Ryan says they did get an email even without an autoresponse ?Also when contacting ""support"" at support@ I never got a response. No auto response and no support. Maybe I was lucky enough I emailed them when they were all on vacation or they did not have anyone doing support at the time.Likely.Vic Nucera

Might be me but is it wise to leave your order ID on the forum like this? Tiemen,