141484 Processed $4.95 7/12/2010 Order Details Repeat Order 102199 Processed $59.99 7/16/2008 Order Details Repeat Order See my order information above. I ordered the extended download service for the 747X but the link still says expired. There is also no link on the extended download service. Is there something special I need to do to redownload my product since I have paid for that privilege? Should I be expecting another link, do I have to wait, etc? I posed this here since I did not get a validation email from your "ticketing system" so I can't open up a ticket there. Your prompt reply or refund will be greatly appreciated.EDIT: By the way, did you know that your WIKI page is down and also the shopping cart and account login page don't refresh properly? For instance, when I remove something from the cart, the cart still tries to charge the original amount even though the amount shown is lower? Also the account login page sometimes doesn't display the account details. I've tested this with IE and Chrome... Just sayin'Michael Pierre ToussaintFrankfort, Illinois

Mike,I've gone ahead and reactivated your link and resent the original purchase email. I'd check your spam settings on your email server or your local spam folder for the ticket system verification email... The purchase email for the EDS does ask you to submit a ticket - not sure if you knew this from what you wrote here. One of us has to manually reactivate these download links, it isn't automated.The wiki no longer exists, it was replaced by http://support.precisionmanuals.com several months ago.I can't reproduce anything like that with the cart software, just tried in Chrome and Firefox. You sure you're not having a caching issue or something like that?

When you do the extended download service does the link go live again for 48 hours then it goes down or what is the deal with it and does someone in person have to approve it or is it instant. The reason I'm asking is because I need the md-11 and the 747 again due to an external harddrive malfunction.

Steven,You need to submit a ticket if you need it reactivated - it's live for 7 days. I don't see any previous EDS purchases on your account however, just the aircraft.

Steven,You need to submit a ticket if you need it reactivated - it's live for 7 days. I don't see any previous EDS purchases on your account however, just the aircraft.

Yeah I still need to purchase the EDS. I have not done so. I will however do this probably tomorrow.