hi guys to who should i email because there has been double purchase so please can i know which email would be appropiate to email pmdg for refund. Thank youBikash

Robert has stated this will be taken care of. In the mean time you should try the standard support ticket system through their website.

You go ot the main PMDG site (Precisionmanuals.com)You click on support and choose "Product Support"If you have not registered you register with the support siteYou will get a verification email sent to youYou then go to "Submit a ticket"You describe the problem in detial (Choosing the appropriate responses)Click submitYou will see a confirmation page Then patience! I clicked on the order button twice last night around 11 US Eastern and was refunded at 0239 US Eastern. I'd imagine they are under a heavy workload to the word, again, is patience.