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Has freeze problem, but unable to send ticket

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PMDG Team:Wonderfull a/c I have had a lot of fun with, but after 10 flying hours suddently the freeze problem came to me also. I couldn`t send any ticket, the internet page is loading for 10 minutes and then "page could not be displayed". I have written a detailed report:A. Your ORIG/DEST and your flight plan.EFRO / ENGMB. What pages did you have open on both FMS screens at the time of the freeze?CDU1: RTECDU2: ROOT MENU FMC /C. What phase of flight where you in when this happened?On groundD. A COMPLETE list of addons that you have installed, to include:Active Sky X, not running at this time.D.1. SceneryDefault FSX sceneryD.2. Applets (such as anything from your VA, VATSim clients, FSUIPC, etc)No other than default installedD.3 Weather engines (ASE, etc)Active Sky X, not runningD.4 Scenery enhancements (REX, etc)No(we do not care about your airplane addons- those are not a factor here)E. What applets were you using at the time of the freeze? (FSUIPC, VATSIM client, ezDoc etc)NoneF. Please provide a list of your traffic, autogen and display settingsFSX default values of traffic, autogen. Display setting at extreme high. 1900 x 1080 x 32, antialiasing and antistropic filtering FSX controlledG. An accurate description of your hardwareAsus A53SV notebooki7 2630Q Quadcore 2.00 ghz cpu8 GB DDR 3 memorynVidia Geforce 540MH. An accurate description of your windows platform (Win7x32 or Win7x64, etc)Win7x64 Home Norwegian, UAC deactivated, FSX running as administrator. System rebooted before NGX system crash occurs. No other planes or system in FSX has faults.I. Let us know if you want to be included in any test dlls we offer to affected customers…Yes!!REMARK!!: First time this problem occured was after flying for 10 hours in the NGX. CMDB (was flying at FO side) was not willing to activate. Tried CMDA but it was not working either. No lights at the buttons, and no remark in FMA. Tried CWSB and CWSA and same lack of response.!!REMARK2!!: Flew to destination without CMD engaged, landed normally. No freeze. At the same time I saw that TCAS system were inop. I checked busses, online, battery ON, stdby swith auto (as in normal configuration). Yaw damper was ON. Generators ONLINE. No fault messages, no advisory or warnings. TCAS OFF flag in ND1 and ND2. Afterwards (next leg) not only CMDA, CMDB, CWSA and CWSB button "freezes" but every else also. This is only in VC. In 2D panel the buttons are working except CMD and CWS buttons.1) First the CMD/CWS buttons stop working2) Then every other buttons stop working in VC (but works in 2D).3) This happend in every leg from now and I am unable to fly.4) Will try to install at other computer and research afterwards.Please contact me at [email protected] for further information.After this time, the a/c is not working prob.Tried: Deleted FSX.cfg, reinstalled NGX software, deleted panel state and flights I had saved, Started new flights, reselecting aircraft in FSX.REMARK 3: Some odd textures are showing up a few minutes after CMD not willing to response.

Exactly the same here! What I do is just press SHIFT + 1 or press letter ''A'' I have that problem too with all my PMDG aircraft. Just change the camera.(That doesn't work everytime) I was flying TNCC-MDSD and the CDU and the PFD froze, changed the camera but nothing... results: End the flight. :/

Hernandez, J Raul

KMCO - Orlando Intl Airport

  • Author

I think this has something with failed registration to do. My 737 NG is not flyable any more. I will try an fresh innstall of FSX, but not sure it helps

  • Author

Now it is sent PMDG, fifth try : ) It was something wrong with server. Hope the problem is solved soon : ) My NG is on ground

  • Author

See this! Do you know (or any of you) how to delete the license information? I think I know what lead to the fatal system error. Innstalation of ASX

I have a ticket in, and the reply is clear: they are looking into installation/initialisation problems. They include CTD/Fatal Error/Freeze issues. Patience is required, I think. I'm just going to keep an eye on the official announcements for a week or so. I am sure there's no guarantee I get a fix; but waiting right now for news seems the best way to go.

Paul Skol

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