I go to login to submit a ticket but it says that my password or user name is incorrect, so I request it to be sent to me again and its exactly as how I have been entering it, anyone have any ideas? and please don't ask me to submit a ticket on this one.

Having the same issue, and have tried to retrieve/reset my password, but I haven't received any e-mails.Bob Klemm

Nothing? No response? I paid for extended download services for 4 aircraft files. I haven't received any download information, and I can't submit a ticket because the ticket system doesn't recognize the password that I log in to my PMDG account with. I try to recover or reset the password, but even though it says an e-mail was sent, I get nothing. Not even in the spam-catcher. Is anyone home?Bob Klemm

Had to open a new e-mail account, but everything is taken care of, with the help and patience of Tabs! Thanks for the assistance!