Its making me activate my NGX again, but giving back an error every time I try! Halp :(

Hi,

 

Did happen on me last year, try to contact PMDG support (open ticket).

 

 

Regards,

Its making me activate my NGX again, but giving back an error every time I try!

 

I just went through this, actually. My issue was that I there was a program interfering with the FlexNET licensing service (issue #3, below.)

 

There are a couple things that may be happening:

(the following is a copy from my discussion with the PMDG team in troubleshooting my own issue)

 

 

1. Can you make absolutely certain for us that you have either FSX SP2 or FSX Acceleration installed? To do this, go to your FSX folder in Explorer, right click the FSX.exe file and go to the details tab - look at the "Product Version" field - if it does not contain "sp2" or "xpack", then you're using the original version of FSX or the SP1 version. If this is the case, you need to download SP1 and SP2 and install them, or install Acceleration from a disc.

 

The original versions of the NGX installer were supposed to check for the presence of the correct FSX version but we found that they did not actually do this and would allow the plane to install without the requirements being met. When it doesn't have them, the gauge fails to load and there's no activation window.

 

2. Please check and make sure that your Windows date (month, day and year, all three) and time settings are accurate and correct. The activation needs this to run correctly. It may be that the date and time are incorrect in the system BIOS and that's what reverts Windows to an older date. Consult your system or motherboard manual on how to verify it in the BIOS.

 

3. Issues can be caused by disabling the aircraft's licensing service in Windows either manually or through a utility that automatically disables services such as GameBooster or AlacrityPC. PMDG does not recommend disabling Windows services, the alleged performance gain is dubious and doing so can cause many problems when a program goes to access a service that has been disabled.

 

To check for the issue:

 

Go to the Start button and type "services.msc" into the search box and press enter. Locate the service called "FlexNET Licensing Service." in the list that comes up. Right click it, choose properties, and under the dropdown menu for "Startup type" ensure that it is set to "Manual". If it's set to anything else, change it to Manual.

 

4. There may be a firewall or other security application blocking the activation's attempts to contact our server - if this is the case, you'll need to temporarily disable it or if it's a hardware firewall forward port 8888 to your computer's local IP address.