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USB Port issues

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During my long haul flight with the 777LRX yesterday.. all of my USB ports on the back panel seemed to stop functioning.  I came back to the PC after leaving it in cruise for some time and noticed the light on my mouse was dead.  After further investigation I realized none of the ports on the back of the PC were working.. keyboard, mouse, rudder pedals.  However, I have my CH Yoke and X52 throttle plugged into the front panel ports and both seemed to work fine.  Ultimately I had to scrap a 13 hour flight 20 minutes from the TOD because of this, which was pretty frustrating.  Heres the strange part that I cant seem to figure out.. the device manager shows no flags or problems with the USB network and the control panel IS recognizing the hardware thats plugged in but with no functionality.  All drivers are up to date (reformatted not long ago).  When I plug my mouse in, the light flickers on it.  Again, my front panel ports seem to work fine, its just the rear ones with the issue.  I just wanted to post in here to see if anybody has had this experience before I start tearing the whole PC apart.  Specs are below, thanks!

 

Intel i5 2500k @ 4.5Ghz

Asus P8P67 Pro

G.Skill 8GB DDR3-1333

GeForce GTX570

Samsung SSD 830

Corsair 620w PSU

Windows 7 Home Premium 64-bit

Tom Moretti

 

Intel i7-7700k @ 4.8 Ghz - MSI Z270 Gaming M5 - 16GB DDR4-3200 Gskill - Nvidia GTX1080 - Corsair H100i V2 - 500GB Samsung 960 EVO m.2 - Windows 10 Pro 64 bit

The flickering mouse light suggests to me a weak USB port or possibly a USB device that's failing and drawing excessive current. 

 

Start by confirming the devices work properly by plugging them--one by one--into the known working ports on the front.

 

Assuming you don't have a bad peripheral, I'd start by trying a powered hub...sometimes the on-board USB ports can't sink enough current to properly power the devices plugged into them.  And sometimes on-board USB ports do go bad.  If the port is bad, you could multiplex the good ones with one or more hubs, or put in a third-party USB card.

 

Regards

Bob Scott | President and CEO, AVSIM Inc
ATP Gulfstream II-III-IV-V

Sys1 (MSFS20+24/XPlane12+11): AMD 9800X3D, water 2x240mm, MSI MPG X670E Carbon, 64GB GSkill 6000/30, nVidia RTX4090FE
Alienware AW3821DW 38" 21:9 GSync, 2x4TB Crucial T705 PCIe5 + 2x2TB Samsung 990 SSD, EVGA 1000P2 PSU, 12.9" iPad Pro
Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, Twin TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case

Sys2 (P3Dv5/v4): i9-13900KS, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090
Samsung 55" JS8500 4K TV@60Hz,
3x 2TB WD SN850X 1x 4TB Crucial P3 M.2 NVME SSD, EVGA 1600T2 PSU
Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro
PFC yoke/throttle quad/pedals with custom Hall sensor retrofit, Thermaltake View 71 case, Stream Deck XL button box

Sys3 (DCS/P3Dv4/ATS/ETS): AMD 7800X3D, MSI MPG X870E Carbon, Noctua NH-D15S, 64GB GSkill 6000/30, EVGA RTX3090
Alienware AW3420DW 34" 21:9 GSync, Corsair HX1000i PSU, 4TB Crucial T705 PCIe5 + 2TB Samsung 970Evo Plus,
TM TCA Officer Pack
, Saitek combat pedals, TM Warthog, TM RS300 FF wheel/pedals, Coolermaster HAF XB case

  • Author

Hi Bob, thanks for the reply!

 

I did end up going to Walmart and bought a cheap-o USB hub (non-powered).  Works ok for now but im definitely going to contact Asus and see what their policy is on an RMA.. if 6/6 of the rear ports managed to suddenly go bad on me like that, I imagine it wont be long before the remaining ones go toes to the sky (PCs have empowered me with much optimism :unsure: ).  Thanks again!

Tom Moretti

 

Intel i7-7700k @ 4.8 Ghz - MSI Z270 Gaming M5 - 16GB DDR4-3200 Gskill - Nvidia GTX1080 - Corsair H100i V2 - 500GB Samsung 960 EVO m.2 - Windows 10 Pro 64 bit

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