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I always find it a shame that on forums mostly you only hear about companies when people have a bad time, so I thought I'd do the opposite and give a company some well deserved praise!


I purchased with the advice of a few people on this forum the Mindstar G1000 for my Eaglesoft DA42. Sadly from the outset I've had a few problems, lots of CTD's and errors which I've never seen before. I thought I'd drop Mindstar an email to get the issues fixed because for a short while I was using it and it was perfect! Within 5 minutes I had a reply, with the suggestion to link up via a remote desktop and get the problem fixed. What makes this more impressive is that not only did he reply quickly, it was also 6:30am his time!


Within 20 minutes we were linked up and got under way solving the problem. About an hour later it was solved, things were explained and and I was given advice how to make things work in a very easy, straightforward and friendly way.


To me customer service is a big deal, having spent my money I always believe that I should get a good backup after the sale and too many times I get disappointed. Today Mindstar really stood out as one of the best examples I've been involved with in any industry. Whilst their product is quite niche I would highly recommend anyone who is looking for a high quality Garmin G1000 or G430-530 to look here first and last.


Nice one Mindstar, one happy customer!



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Thanks for telling us of your experiences.  AVSIM always likes to see happy people!


Best regards,

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