I always find it a shame that on forums mostly you only hear about companies when people have a bad time, so I thought I'd do the opposite and give a company some well deserved praise!

 

I purchased with the advice of a few people on this forum the Mindstar G1000 for my Eaglesoft DA42. Sadly from the outset I've had a few problems, lots of CTD's and errors which I've never seen before. I thought I'd drop Mindstar an email to get the issues fixed because for a short while I was using it and it was perfect! Within 5 minutes I had a reply, with the suggestion to link up via a remote desktop and get the problem fixed. What makes this more impressive is that not only did he reply quickly, it was also 6:30am his time!

 

Within 20 minutes we were linked up and got under way solving the problem. About an hour later it was solved, things were explained and and I was given advice how to make things work in a very easy, straightforward and friendly way.

 

To me customer service is a big deal, having spent my money I always believe that I should get a good backup after the sale and too many times I get disappointed. Today Mindstar really stood out as one of the best examples I've been involved with in any industry. Whilst their product is quite niche I would highly recommend anyone who is looking for a high quality Garmin G1000 or G430-530 to look here first and last.

 

Nice one Mindstar, one happy customer!

 

Ian

Thanks for telling us of your experiences.  AVSIM always likes to see happy people!

 

Best regards,

That's pretty awesome, indeed. 

 

Good job Mindstar !  :Applause: