Is there a time limit for simon to respond to my request?  What is happening, is everything seems to start ok.  But if I get delayed for whatever reason, then when I finally get around to calling Jim in my case, he doesn't respond.  Do I need to contact ground services right away?  At times, I get a responce from Jim, but nothing happens.  It seems like the omly fix for this is to restore default settings from the tool folder.  Then with FSX not running, I re-configure MCE.  So then when I go back into FSX, and start up MCE, everything works just fine.  Thanks for any help you can give.  S. Sumner

Is there a time limit for simon to respond to my request?  What is happening, is everything seems to start ok.  But if I get delayed for whatever reason, then when I finally get around to calling Jim in my case, he doesn't respond.  Do I need to contact ground services right away?  At times, I get a responce from Jim, but nothing happens.  It seems like the omly fix for this is to restore default settings from the tool folder.  Then with FSX not running, I re-configure MCE.  So then when I go back into FSX, and start up MCE, everything works just fine.  Thanks for any help you can give.  S. Sumner

 

here should be no need to restore MCE to factory settings. Nor is there a timeout to speak to ramp manager.

 

When ramp manager is introducing himself, do you see GSX window popping-up as expected?

 

What MCE version are you running?

My version is  2.5.95.  When program is working correctly, the GSX screen comes on for a split second.  So when I make a request, Jim comes back and calls CC.  CC responds and the vehicles show up and all is well.  When things don't go right, the GSX screen stays on much longer, and goes out when Jim is done with his intro.  When I call him, he responds, and calls CC. CC comes back, but no vehicles.  After a bit, Jim says , he sees vehicles coming, but they do not show up.  I have to use GSX manually.   Thank you.