Hi,

 

I purchased through Flightsimstore and part 8 approx. 3/4 at the end the video stops. The picture is there and the timer is counting down but no longer playing. How can I get this replaced

 

Thanks for any help

 

Francisco

Hi Francisco

 

Sorry you've got a problem. The first thing I'd do is download the video again. If that doesn't work then please get in touch with Flightsimstore and raise a ticket. We simply supply the original files for distribution so I can't help with what looks like an issue with their server system.

 

If you don't get it resolved by them please let me know.

 

Regards

 

Ben

Hi Ben,

 

There seems to be an issue with another video with garbled magenta blotches on the screen for about a minute or two, I forget which video as I was doing a fast preview of the entire series but I will go back and locate the video in question.

 

I downloaded part 8 again with the same results and raised a ticket with Flightsimstore and they responded with something along the lines of

 

"We will be getting the developer to supply us with an updated version so that we can then upload it to our servers and you will be advised when you can re-download the updated software"

 

Excellent videos by the way.

 

Thank you for your help Ben

 

Francisco

Hi Ben,

 

There seems to be an issue with another video with garbled magenta blotches on the screen for about a minute or two, I forget which video as I was doing a fast preview of the entire series but I will go back and locate the video in question.

 

I downloaded part 8 again with the same results and raised a ticket with Flightsimstore and they responded with something along the lines of

 

"We will be getting the developer to supply us with an updated version so that we can then upload it to our servers and you will be advised when you can re-download the updated software"

 

Excellent videos by the way.

 

Thank you for your help Ben

 

Francisco

Francisco can you email me at ben (at) airline2sim.com and I'll sort you out with a free code to get this from vimeo while we sort this out. I'll need a screen shot of your purchase from FSS also.

 

Thanks

 

Ben.