Purchased NGX for P3D via Operations Center Buy Now

[johncrosby 0]

Hi

 

I purchased the 777 for P3D 6 weeks ago.  On 8th March, using the Operations Center "buy now" button, which opened the PMDG store page, I purchased the 737NGX.  The problem is when I log into my account it only shows the 777 purchased not the 737. The 737 is registered to a different email address.  They are both the same email account, both apple icloud emails, and both mine. How can I get both purchases to show up using my one single email address and show up simultaneously on Ops Center?

 

I think the problem was when I purchased via the buy now button I was not logged into my existing PMDG account.  I stupidly thought it would recognise I already had one, given the fact I was buying it from within the PMDG Operations Center "buy now" button link to the PMDG Store.  I thought it would all sync up.  Alas it hasn't, so I have the messy situation of two PMDG aircraft sitting associated with 2 different email accounts.

 

Any help to resolve this mess would be much appreciated.

 

John

 

John Crosby

[downscc 1,327]

 

 

Any help to resolve this mess would be much appreciated.

 

John, use the support ticket system to fix this.  See PMDG Product Support at support.precisionmanuals.com.  You'll have to create a support account because they are separate from sales accounts, provide both email addresses and order information and they can fix it quickly for you.