I purchased the ngx base pack for p3d yesterday and cannot activate it.

I install the plane in p3d 2.5 and when I choose it in the sim it opens a window.

I copy and paste the licence key from the email I received.

I press activate and get this message:

ERROR: Unable to connect to activation server.

Please check your internet connection.

My internet is connected and working fine.

 

thanks

Paul Burley

 

 

 

My internet is connected and working fine.

 

Right, but just because the internet connection is working doesn't mean it's working properly. That message means that the activation service is being prevented from "calling home." In other words, a firewall or something is blocking its ability to reach our servers. Submit a ticket at the link in my signature and we'll be able to provide some options/ideas to you.

 

For future reference, technical issues like this should go directly to the official support site (linked in my sig). This is the community support forum, where users help users. We do usually hang out here and catch things while moderating the forum, but it's best to use the official avenue for things like this.