PMDG 777 Crash to Desktop

[raznet777 0]

Hello, I have recently installed the PMDG 777 Base and Extension. Both of which installed fully.

 

When I launch P3D V3.2, there are no error messages, the PMDG 737 NGX works perfectly, however, when I load the 777, I will see the cockpit and the environment. But after 2 seconds the sound will stop, and the game will crash to desktop. No error messages are recieved, or any logs.

 

I have followed the manual, installed the said SimConnect drivers, disabling ContentError Logging.

 

I would like to have as much help as possible, as that would be highly appreciated.

 

Thanks.

[PMDG777 231]

Do you have any addons that use the addon manager (like FSDreamTeam, Flightbeam etc.)? If yes, make sure you've updated the addon manager.

[raznet777 0]

I do, I have FSDreamTeam GSX installed. I believe I have the latest version of Addon Manager. This may be a stupid question, but how can I check which version of Addon Manager I am running? I have the latest version of GSX and Couatl.

[PMDG777 231]

I do, I have FSDreamTeam GSX installed. I believe I have the latest version of Addon Manager. This may be a stupid question, but how can I check which version of Addon Manager I am running? I have the latest version of GSX and Couatl.

 

I believe in the drop down menu for addon manager there is a check for updates button

[raznet777 0]

There is no drop down for the Addon Manager. In P3D it has Addons > Addon Manager... Which opens the selection dialogue, no update button.

 

Well I have gone to the FSDreamTeam website, and downloaded the latest version of Addon Manager, it installed like the last one. But that has made no difference.

[Jimm 437]

Hello, I have recently installed the PMDG 777 Base and Extension. Both of which installed fully.

 

When I launch P3D V3.2, there are no error messages, the PMDG 737 NGX works perfectly, however, when I load the 777, I will see the cockpit and the environment. But after 2 seconds the sound will stop, and the game will crash to desktop. No error messages are recieved, or any logs.

 

I have followed the manual, installed the said SimConnect drivers, disabling ContentError Logging.

 

I would like to have as much help as possible, as that would be highly appreciated.

 

Thanks.

Did you recently install the latest download version of the 777?  Just checking, as some folks think their downloads are universal.  Also, when you selected the aircraft from the selection screen, did you get the licensing activation dialog as well?  Not trying to be sarcastic or redundant, just doing some basic troubleshooting.  Sometimes, the easiest of things are the easiest to miss and can cause issues.

 

You may also want to open the Ops Center first, just to make sure everything is cool and groovy prior to running P3D.

 

-Jim

[raznet777 0]

Thanks for the reply. I do not see any form of sarcasm, only helpfulness :smile:. I do have the latest version of PMDG 777, as seen in the Operations Manager.

However, I do not remember an activation dialogue appearing on first time, although, this was a while ago now.

[PMDG777 231]

Rhys I think your best bet will be to submit a support ticket. You'll get better support much faster.