Greetings,

 

I've sent the following request:

 

716746807 ! Matthew ! Merrill

 

However, I think there may be a problem with this request since I think I've had problems with this before. When I first got RC4 I think my email address was [email protected]. Now that it's changed to M a tt merrill AT c om cas t DOT NET I think the system either sends to the wrong email or fails on the request.

 

is there any way to find out if this is the case?

 

Thanks,

 

-Matt

Matt,

 

Write to [email protected] explaining the change of email address. JD has to handle those manually.

 

The automated process only works if your current email address is the same as the one when you bought RC4.