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geauxken09

PMDG 737NGX Crash

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Crashed during Tutorial #1.  Help is appreciated!  

 

Version=1

EventType=APPCRASH

EventTime=131147126793039509

ReportType=2

Consent=1

UploadTime=131147126793845156

ReportIdentifier=2f720a27-5991-11e6-9c24-5cf3706c76e0

IntegratorReportIdentifier=2f720a26-5991-11e6-9c24-5cf3706c76e0

WOW64=1

Response.BucketId=b43b9732c25f0b4ec230515cdd2d058b

Response.BucketTable=1

Response.LegacyBucketId=73972774347

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=fsx.exe

Sig[1].Name=Application Version

Sig[1].Value=10.0.61637.0

Sig[2].Name=Application Timestamp

Sig[2].Value=46fadb14

Sig[3].Name=Fault Module Name

Sig[3].Value=PMDG_737NGX.DLL

Sig[4].Name=Fault Module Version

Sig[4].Value=1.0.0.0

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=55119308

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=000ec433

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.10586.2.0.0.768.101

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

UI[2]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe

UI[3]=A fatal error occurred.

UI[4]=Windows can check online for a solution to the problem and try to restart the program.

UI[5]=Check online for a solution and restart the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll

LoadedModule[5]=C:\WINDOWS\AppPatch\AcLayers.DLL

LoadedModule[6]=C:\WINDOWS\SYSTEM32\msvcrt.dll

LoadedModule[7]=C:\WINDOWS\SYSTEM32\USER32.dll

LoadedModule[8]=C:\WINDOWS\SYSTEM32\GDI32.dll

LoadedModule[9]=C:\WINDOWS\SYSTEM32\SHELL32.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll

LoadedModule[11]=C:\WINDOWS\SYSTEM32\windows.storage.dll

LoadedModule[12]=C:\WINDOWS\SYSTEM32\combase.dll

LoadedModule[13]=C:\WINDOWS\SYSTEM32\RPCRT4.dll

LoadedModule[14]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[15]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

LoadedModule[16]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\sechost.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\advapi32.dll

LoadedModule[19]=C:\WINDOWS\SYSTEM32\shlwapi.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

LoadedModule[21]=C:\WINDOWS\SYSTEM32\shcore.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\powrprof.dll

LoadedModule[23]=C:\WINDOWS\SYSTEM32\profapi.dll

LoadedModule[24]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll

LoadedModule[25]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll

LoadedModule[26]=C:\WINDOWS\SYSTEM32\MPR.dll

LoadedModule[27]=C:\WINDOWS\SYSTEM32\sfc.dll

LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[29]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[30]=C:\WINDOWS\SYSTEM32\sfc_os.DLL

LoadedModule[31]=C:\WINDOWS\AppPatch\AcSpecfc.DLL

LoadedModule[32]=C:\WINDOWS\SYSTEM32\ole32.dll

LoadedModule[33]=C:\WINDOWS\SYSTEM32\COMDLG32.dll

LoadedModule[34]=C:\WINDOWS\SYSTEM32\FirewallAPI.dll

LoadedModule[35]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[36]=C:\WINDOWS\SYSTEM32\IMM32.dll

LoadedModule[37]=C:\WINDOWS\SYSTEM32\WS2_32.dll

LoadedModule[38]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10586.0_none_811bc0006c44242b\COMCTL32.dll

LoadedModule[39]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[40]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[41]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[42]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[43]=C:\WINDOWS\SYSTEM32\dwmapi.dll

LoadedModule[44]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[45]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[46]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[47]=C:\WINDOWS\SYSTEM32\DAVHLPR.DLL

LoadedModule[48]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\fwbase.dll

LoadedModule[50]=C:\WINDOWS\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_cbf5e994470a1a8f\MFC80.DLL

LoadedModule[51]=C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9193_none_d09188224426efcd\MSVCR80.dll

LoadedModule[52]=C:\WINDOWS\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_03ce2c72205943d3\MFC80ENU.DLL

LoadedModule[53]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\language.dll

LoadedModule[54]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\API.DLL

LoadedModule[55]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\ablscpt.dll

LoadedModule[56]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\acontain.dll

LoadedModule[57]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\ai_player.dll

LoadedModule[58]=C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9193_none_d09188224426efcd\MSVCP80.dll

LoadedModule[59]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\atc.dll

LoadedModule[60]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\controls.dll

LoadedModule[61]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\demo.dll

LoadedModule[62]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\facilities.dll

LoadedModule[63]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fe.dll

LoadedModule[64]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\flight.dll

LoadedModule[65]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsui.dll

LoadedModule[66]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\g2d.dll

LoadedModule[67]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\g3d.dll

LoadedModule[68]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\gps.dll

LoadedModule[69]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\livingwater.dll

LoadedModule[70]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\main.dll

LoadedModule[71]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\multiplayer.dll

LoadedModule[72]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\panels.dll

LoadedModule[73]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\sim1.dll

LoadedModule[74]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\simprop.dll

LoadedModule[75]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\simscheduler.dll

LoadedModule[76]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\sound.dll

LoadedModule[77]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\symmap.dll

LoadedModule[78]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\terrain.dll

LoadedModule[79]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fs-traffic.dll

LoadedModule[80]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\ui.dll

LoadedModule[81]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\util.dll

LoadedModule[82]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\visualfx.dll

LoadedModule[83]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\weather.dll

LoadedModule[84]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\window.dll

LoadedModule[85]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\xuipc.dll

LoadedModule[86]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\SHFOLDER.dll

LoadedModule[88]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[89]=C:\WINDOWS\SYSTEM32\DINPUT8.dll

LoadedModule[90]=C:\WINDOWS\SYSTEM32\d3dx9_34.dll

LoadedModule[91]=C:\WINDOWS\SYSTEM32\d3dx10_34.dll

LoadedModule[92]=C:\WINDOWS\SYSTEM32\d3d9.dll

LoadedModule[93]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.494_none_1b70da0b144cd419\gdiplus.dll

LoadedModule[94]=C:\WINDOWS\SYSTEM32\DSOUND.dll

LoadedModule[95]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\MSACM32.dll

LoadedModule[97]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\MSCTF.dll

LoadedModule[99]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[100]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[101]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

LoadedModule[102]=C:\WINDOWS\SYSTEM32\WINTRUST.dll

LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSASN1.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\CRYPT32.dll

LoadedModule[105]=C:\WINDOWS\SYSTEM32\clbcatq.dll

LoadedModule[106]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[107]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[108]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[109]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[110]=C:\WINDOWS\WinSxS\x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9876.0_none_b7e610287b2b4ea5\MSXML4.DLL

LoadedModule[111]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[112]=C:\WINDOWS\SYSTEM32\d3d11.dll

LoadedModule[113]=C:\WINDOWS\SYSTEM32\nvd3dum.dll

LoadedModule[114]=C:\WINDOWS\system32\nvspcap.dll

LoadedModule[115]=C:\WINDOWS\SYSTEM32\PSAPI.DLL

LoadedModule[116]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[117]=C:\WINDOWS\system32\nvapi.dll

LoadedModule[118]=C:\WINDOWS\SYSTEM32\D3DCompiler_34.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[120]=C:\WINDOWS\SYSTEM32\d3d10_1.dll

LoadedModule[121]=C:\WINDOWS\SYSTEM32\d3d10_1core.dll

LoadedModule[122]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll

LoadedModule[123]=C:\Windows\SYSTEM32\dxdiagn.dll

LoadedModule[124]=C:\Windows\SYSTEM32\d3d12.dll

LoadedModule[125]=C:\Windows\SYSTEM32\msvcp110_win.dll

LoadedModule[126]=C:\WINDOWS\system32\winbrand.dll

LoadedModule[127]=C:\WINDOWS\SYSTEM32\WTSAPI32.DLL

LoadedModule[128]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[129]=C:\Windows\SYSTEM32\gameux.dll

LoadedModule[130]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.494_none_ea85e725b9ba5a4b\COMCTL32.dll

LoadedModule[131]=C:\Windows\SYSTEM32\msxml6.dll

LoadedModule[132]=C:\WINDOWS\System32\Wpc.dll

LoadedModule[133]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[134]=C:\WINDOWS\SYSTEM32\ucrtbase.dll

LoadedModule[135]=C:\WINDOWS\System32\samcli.dll

LoadedModule[136]=C:\Windows\System32\Windows.Globalization.dll

LoadedModule[137]=C:\Windows\System32\Bcp47Langs.dll

LoadedModule[138]=C:\Windows\System32\Windows.Web.dll

LoadedModule[139]=C:\Windows\System32\iertutil.dll

LoadedModule[140]=C:\WINDOWS\SYSTEM32\uiautomationcore.dll

LoadedModule[141]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[142]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[143]=C:\WINDOWS\System32\PROPSYS.dll

LoadedModule[144]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

LoadedModule[145]=C:\WINDOWS\SYSTEM32\wintypes.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\RICHED20.DLL

LoadedModule[147]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[148]=C:\WINDOWS\SYSTEM32\msls31.dll

LoadedModule[149]=C:\WINDOWS\SYSTEM32\HID.DLL

LoadedModule[150]=C:\WINDOWS\SYSTEM32\XInput9_1_0.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\wdmaud.drv

LoadedModule[152]=C:\WINDOWS\SYSTEM32\AVRT.dll

LoadedModule[153]=C:\WINDOWS\SYSTEM32\ksuser.dll

LoadedModule[154]=C:\WINDOWS\SYSTEM32\msacm32.drv

LoadedModule[155]=C:\WINDOWS\SYSTEM32\midimap.dll

LoadedModule[156]=C:\WINDOWS\SYSTEM32\dinput.DLL

LoadedModule[157]=C:\WINDOWS\SYSTEM32\XInput1_4.dll

LoadedModule[158]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\as_srv\as_btstrp.dll

LoadedModule[159]=C:\WINDOWS\winsxs\x86_microsoft.flightsimulator.simconnect_67c7c14424d61b5b_10.0.61259.0_none_55f5ecdc14f60568\SimConnect.dll

LoadedModule[160]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\PMDG\DLLs\PMDG_HUD_interface.dll

LoadedModule[161]=C:\WINDOWS\SYSTEM32\MSVCR100.dll

LoadedModule[162]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Modules\MV_WXM.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\d3dx11_43.dll

LoadedModule[164]=C:\WINDOWS\SYSTEM32\d3dx10_43.dll

LoadedModule[165]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCP90.dll

LoadedModule[166]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCR90.dll

LoadedModule[167]=C:\WINDOWS\SYSTEM32\d3d10.dll

LoadedModule[168]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_43.dll

LoadedModule[169]=C:\WINDOWS\SYSTEM32\d3d10core.dll

LoadedModule[170]=C:\Windows\SYSTEM32\ieframe.dll

LoadedModule[171]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[172]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[173]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[174]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[175]=C:\Windows\SYSTEM32\mshtml.dll

LoadedModule[176]=C:\WINDOWS\SYSTEM32\srpapi.dll

LoadedModule[177]=C:\WINDOWS\system32\msimtf.dll

LoadedModule[178]=C:\WINDOWS\SYSTEM32\d2d1.dll

LoadedModule[179]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[180]=C:\WINDOWS\SYSTEM32\d3d10warp.dll

LoadedModule[181]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[182]=C:\WINDOWS\SYSTEM32\MLANG.dll

LoadedModule[183]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\GAUGES\PMDG_737NGX.DLL

LoadedModule[184]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[185]=C:\WINDOWS\SYSTEM32\MSVCP100.dll

LoadedModule[186]=C:\windows\SYSTEM32\XAudio2_7.dll

LoadedModule[187]=C:\WINDOWS\SYSTEM32\iphlpapi.dll

LoadedModule[188]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[189]=C:\WINDOWS\system32\napinsp.dll

LoadedModule[190]=C:\WINDOWS\system32\pnrpnsp.dll

LoadedModule[191]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[192]=C:\WINDOWS\SYSTEM32\NSI.dll

LoadedModule[193]=C:\WINDOWS\System32\winrnr.dll

LoadedModule[194]=C:\WINDOWS\System32\wshbth.dll

LoadedModule[195]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll

LoadedModule[196]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[197]=C:\Windows\System32\rasadhlp.dll

LoadedModule[198]=C:\WINDOWS\SYSTEM32\icmp.Dll

LoadedModule[199]=C:\WINDOWS\SYSTEM32\msadp32.acm

LoadedModule[200]=C:\WINDOWS\SYSTEM32\imaadp32.acm

LoadedModule[201]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[202]=C:\WINDOWS\SYSTEM32\efswrt.dll

LoadedModule[203]=C:\WINDOWS\SYSTEM32\edputil.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Microsoft® Flight Simulator X

AppPath=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe

ApplicationIdentity=00000000000000000000000000000000

 

 

Ken Jones

Asus Essentio 64 bit Windows 10 4GB

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I use to have a couple of fixes for this in the AVSIM CTD Guide but took it out with the latest version as the "fixes" numbered into the thousands (okay a slight exaggeration but there are many).  Even PMDG has no known fix -  http://www.avsim.com/topic/350915-pmdg-737ngxdll-crash/.  Okay that was some time ago but FSX and PMDG 737NGX has not changed over those years whatsoever.

 

You have FSX installed in the default location.  That's okay but you need to make sure UserAccessControls (UAC) is disabled (see page 24, AVSIM CTD Guide). 

 

The module loaded successfully (module 183) and it crashed during the tutorial.  This might indicate high settings in your FSX.cfg and/or your display driver settings.  Some have fixed this as they simply ran out of Virtual Address Space (VAS) or ran very low on VAS and the 737 gauge was the first to suffer.  You will have to try again after lowering some fsx settings.  Your system does not appear to be very powerful.  I did a lookup for the system and it appears it has an i5 CPU with 4GB's of RAM.  It is for some games, but not for FSX.  You can play FSX but you will have to be very, very careful with your settings.  It appears you have an NVidia Video Card as I see 3D Vision loaded but you did not indicate the GPU you have installed.  FSX is now more dependent on the CPU rather than the GPU.  A system with 3.2GHz is good but it all depends on the GPU too. 

 

Microsoft Visuals C++2005 and 2008 are properly installed.  You also have MS Visual 2010 which is used by the PMDG 737.  I did not see where Microsoft.net 2.0 loaded.  You should have versions 2.0 through the latest installed.  Look in C:\Windows\Microsoft.net\Framework for the visuals installed.  I'm only concerned with version 2.0.  They are mostly not backward compatible even though Microsoft states they are.  FSX is an old game that started up with Microsoft.net 1.1.

 

I would leave Active Sky weather disabled too during the tutorial.  The uses a lot of resources too.  You may have had it disabled but one of the modules used by ActiveSky loaded.

 

Hope this helps.

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Thanks very much, Jim.  I will pursue suggested fixes.  BTW, I do have i7 vs. i5 if that may make a difference.  Your analysis is very promising and is appreciated!

Ken

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