PMDG 777LR key Activation

[captainm 0]

Good evening,

 

I have brought the pmdg 777 based package in July 2016 and now in the end of September 2016 I lunch my fsx:se and select one of the 777LR aircraft and it<s ask me again my key activation word and now I don<t know what to do! I have try to connect into my profile on PMDG to look for the one that I have purchased the aircraft but they say that they was never a account created with that email. NOW I REALLY DON<T KNOW WHAT TO DO AT ALL! So I've created a another account to say this to you and I am really frustrated about this. I have tried with my both email address that I usually brought this with and nothing at all not even a wrong password enter. SO NOW I REALLY NEED YOUR HELP WITH THIS BECAUSE I DON'T WANT TO PAY FOR ANOTHER PMDG 777LR THAT I ALREADY BROUGHT. And I also updated my pc to windows 10 during that time so maybe this what cased me to enter a reactivation key. BUT I NEED YOUR HELP.

 

Please help

Thanks you

[downscc 1,327]

Direct support from PMDG is from them at their Product Support portal: http://support.precisonmanals.com

 

This is a user forum. Not much we can do to help you.  If you lost the email address you used to make the purchase, they may have difficulty helping but they'll give it a try.

 

Full names on all posts in the PMDG forums please.