October 18, 20169 yr ExceptionAn exception has occured!Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue. Press "Copy to clipboard" below and then paste the information into your support ticket.Additionally, a log file has been created at:c:\users\buck\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.logPlease attach this file to better help us fix this issue.The application will now exit.10/18/16 08:50:11 Exception: Unknown Exception at 0x7393AF3E738B0000 C:\WINDOWS\SYSTEM32\MSVCR100.dll +0008AF3E (0, 0, 0)738B0000 C:\WINDOWS\SYSTEM32\MSVCR100.dll +0008AF8A (0, 0, 0)72BA0000 c:\program files (x86)\pmdg operations center\Settings.dat +00012EE2 (FFFFFFFF, 2D197B8, 8)6B120000 C:\WINDOWS\SYSTEM32\Cabinet.dll +00011160 (FFFFFFFF, 2D197B8, 8)6B120000 C:\WINDOWS\SYSTEM32\Cabinet.dll +0001106C (8, 72BB2EC0, 875B04C)6B120000 C:\WINDOWS\SYSTEM32\Cabinet.dll +000106F7 (8759EC0, 1, 2D18AE0)6B120000 C:\WINDOWS\SYSTEM32\Cabinet.dll +0000EA4F (87598C0, 0, 72BB2D20)72BA0000 c:\program files (x86)\pmdg operations center\Settings.dat +0001207B (2D18AE0, 8759C24, 87598C0) Can't find the support desk to email this info. KEEPS SHUNTING ME OFF TO THE KNOWLEDGE BASE. DENIS BOLDUC Baldy
October 18, 20169 yr Commercial Member Can't find the support desk to email this info. KEEPS SHUNTING ME OFF TO THE KNOWLEDGE BASE. They're one in the same. Note that there's a login button at the top right. After logging in, there will be a button called "ticket." Kyle Rodgers
October 18, 20169 yr Author They're one in the same. Note that there's a login button at the top right. After logging in, there will be a button called "ticket." Thanks Kyle Don't know why I didn't see the button? Denis Bolduc Baldy
October 18, 20169 yr Commercial Member Don't know why I didn't see the button? Probably because it's kinda in between similar-looking buttons. I've missed it before, too. Kyle Rodgers
December 27, 20169 yr Has this been resolved, or progress made with this issue? I just had to start a ticket because of this.
December 27, 20169 yr Ok, after seeing this, it's not exactly the same. Immediately after the window displaying this message appears, the Control Center shuts down. Weird, because if I click a livery before the message appears, it will still download, install, and display the livery in the sim. Here's the message: An exception has occured! Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue. Press "Copy to clipboard" below and then paste the information into your support ticket.Additionally, a log file has been created at:c:\users\parts\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.logPlease attach this file to better help us fix this issue. The application will now exit. 12/27/16 00:53:29 Exception: Unknown Exception at 0x6308AF3E63000000 C:\WINDOWS\SYSTEM32\MSVCR100.dll +0008AF3E (0, 0, 0)63000000 C:\WINDOWS\SYSTEM32\MSVCR100.dll +0008AF8A (0, 0, 0)5EF80000 c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll +0001B4B2 (FFFFFFFF, A517000, 10)62930000 C:\WINDOWS\SYSTEM32\Cabinet.dll +00011160 (FFFFFFFF, A517000, 10)62930000 C:\WINDOWS\SYSTEM32\Cabinet.dll +00010772 (10, 5EF9B490, A5182DC)62930000 C:\WINDOWS\SYSTEM32\Cabinet.dll +0000EA4F (5EFB8A74, 0, 5EF9ADB0)5EF80000 c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll +0001AA29 (2A75E90, A51F538, 5EFB8A74)5EF80000 c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll +000234A1 (77CFC4A5, 0, 5F033B20) I don't think this should warrant a new thread, because this seems to be a very similar problem...
December 28, 20169 yr Pretty slow response. It's clear that support is responding, but not to this problem. Bump...
December 29, 20169 yr Commercial Member Pretty slow response. It's clear that support is responding, but not to this problem. Bump... Official support can be received through support.precisionmanuals.com This is the customer support forum where users help each other. I lurk, but I cannot reasonably be asked to keep track of support issues in an internet forum. Kyle Rodgers
December 29, 20169 yr Thank you for anything. It seems like nobody had any desire to even acknowledge that this is a problem. I have an open ticket, and got no response from that yet, either. This is at least acknowledgement. Thank you! Ticket number 334-1FF4B825-0423
December 29, 20169 yr An exception has occured! Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue. Press "Copy to clipboard" below and then paste the information into your support ticket.Additionally, a log file has been created at:c:\users\parts\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.logPlease attach this file to better help us fix this issue. The application will now exit. 12/28/16 19:30:36 Exception: Access Violation at 0x72BA2AC972AF0000 C:\WINDOWS\SYSTEM32\WININET.dll +000B2AC9 (72BA28D0, 52EA4CC, 52EA460)72AF0000 C:\WINDOWS\SYSTEM32\WININET.dll +000B28FC (72BA28D0, 52EA4CC, 52EA460)72AF0000 C:\WINDOWS\SYSTEM32\WININET.dll +000B241A (52EA460, B4DF68, B60B00)72AF0000 C:\WINDOWS\SYSTEM32\WININET.dll +000B30A4 (B60B00, 5CDF7D4, 5CDF83C)72AF0000 C:\WINDOWS\SYSTEM32\WININET.dll +000BF806 (B4D450, 0, 27D)72AF0000 C:\WINDOWS\SYSTEM32\WININET.dll +000BF62C (B55160, 0, 27D)76A30000 C:\WINDOWS\System32\KERNELBASE.dll +000D4EBA (5CDFAA0, 5795500, B4D454)771B0000 C:\WINDOWS\SYSTEM32\ntdll.dll +00037ED3 (5CDFAA0, 575ACA0, B4D454) Looks like this error is slightly different every time it comes up.
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