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BaldyB

Exception, No liveries.

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Exception
An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\buck\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

10/18/16 08:50:11     Exception:  Unknown Exception at 0x7393AF3E
738B0000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF3E  (0, 0, 0)
738B0000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF8A  (0, 0, 0)
72BA0000  c:\program files (x86)\pmdg operations center\Settings.dat  +00012EE2  (FFFFFFFF, 2D197B8, 8)
6B120000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00011160  (FFFFFFFF, 2D197B8, 8)
6B120000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0001106C  (8, 72BB2EC0, 875B04C)
6B120000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +000106F7  (8759EC0, 1, 2D18AE0)
6B120000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0000EA4F  (87598C0, 0, 72BB2D20)
72BA0000  c:\program files (x86)\pmdg operations center\Settings.dat  +0001207B  (2D18AE0, 8759C24, 87598C0)

 

Can't find the support desk to email this info. KEEPS SHUNTING ME OFF TO THE KNOWLEDGE BASE.

 

DENIS BOLDUC

Baldy
 

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Can't find the support desk to email this info. KEEPS SHUNTING ME OFF TO THE KNOWLEDGE BASE.

 

They're one in the same. Note that there's a login button at the top right. After logging in, there will be a button called "ticket."

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They're one in the same. Note that there's a login button at the top right. After logging in, there will be a button called "ticket."

Thanks Kyle Don't know why I didn't see the button?

Denis Bolduc

Baldy

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Don't know why I didn't see the button?

 

Probably because it's kinda in between similar-looking buttons. I've missed it before, too.

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Ok, after seeing this, it's not exactly​ the same. Immediately after the window displaying this message appears, the Control Center shuts down. Weird, because if I click a livery before the message appears, it will still download, install, and display the livery in the sim. Here's the message:
 
An exception has occured!
Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\parts\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.
The application will now exit.
12/27/16 00:53:29     Exception:  Unknown Exception at 0x6308AF3E
63000000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF3E  (0, 0, 0)
63000000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF8A  (0, 0, 0)
5EF80000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +0001B4B2  (FFFFFFFF, A517000, 10)
62930000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00011160  (FFFFFFFF, A517000, 10)
62930000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00010772  (10, 5EF9B490, A5182DC)
62930000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0000EA4F  (5EFB8A74, 0, 5EF9ADB0)
5EF80000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +0001AA29  (2A75E90, A51F538, 5EFB8A74)
5EF80000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +000234A1  (77CFC4A5, 0, 5F033B20)
 
I don't think this should warrant a new thread, because this seems to be a very similar problem...

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Pretty slow response. It's clear that support is responding, but not to this problem. Bump...

 

Official support can be received through support.precisionmanuals.com

 

This is the customer support forum where users help each other. I lurk, but I cannot reasonably be asked to keep track of support issues in an internet forum.

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Thank you for anything. It seems like nobody had any desire to even acknowledge that this is a problem. I have an open ticket, and got no response from that yet, either. This is at least acknowledgement. Thank you!

 

Ticket number 334-1FF4B825-0423

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An exception has occured!
Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\parts\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.
The application will now exit.
12/28/16 19:30:36     Exception:  Access Violation at 0x72BA2AC9
72AF0000  C:\WINDOWS\SYSTEM32\WININET.dll  +000B2AC9  (72BA28D0, 52EA4CC, 52EA460)
72AF0000  C:\WINDOWS\SYSTEM32\WININET.dll  +000B28FC  (72BA28D0, 52EA4CC, 52EA460)
72AF0000  C:\WINDOWS\SYSTEM32\WININET.dll  +000B241A  (52EA460, B4DF68, B60B00)
72AF0000  C:\WINDOWS\SYSTEM32\WININET.dll  +000B30A4  (B60B00, 5CDF7D4, 5CDF83C)
72AF0000  C:\WINDOWS\SYSTEM32\WININET.dll  +000BF806  (B4D450, 0, 27D)
72AF0000  C:\WINDOWS\SYSTEM32\WININET.dll  +000BF62C  (B55160, 0, 27D)
76A30000  C:\WINDOWS\System32\KERNELBASE.dll  +000D4EBA  (5CDFAA0, 5795500, B4D454)
771B0000  C:\WINDOWS\SYSTEM32\ntdll.dll  +00037ED3  (5CDFAA0, 575ACA0, B4D454)

 

 

Looks like this error is slightly different every time it comes up.

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