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Stambro321

Problem with PMDG Ops Centre

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Hi Guys,

I have been using the Ops Centre for along time but this problem just showed up today,

 

 

An exception has occured!

 

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.

Press "Copy to clipboard" below and then paste the information into your support ticket.

Additionally, a log file has been created at:

c:\users\samuel powell\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log

Please attach this file to better help us fix this issue.

 

The application will now exit.

 

02/18/17 13:00:07     Exception:  Access Violation at 0x0

00920000  C:\Program Files (x86)\PMDG Operations Center\PMDG Operations Center.exe  +000121ED  (949D68, 6CCD48B4, 932884)

00920000  C:\Program Files (x86)\PMDG Operations Center\PMDG Operations Center.exe  +00015008  (9345A0, AC05D8, 9345A0)

76840000  C:\Windows\System32\USER32.dll  +0002D2B3  (AC05D8, 110, 4D067E)

76840000  C:\Windows\System32\USER32.dll  +0001E462  (9345A0, AC05D8, 110)

76840000  C:\Windows\System32\USER32.dll  +0001E3A5  (110, 4D067E, 0)

76840000  C:\Windows\System32\USER32.dll  +0001D960  (AC05D8, 110, 4D067E)

76840000  C:\Windows\System32\USER32.dll  +0001C015  (13E5780, 0, 110)

 

Thank you in advance,

 

Sam Powell

 

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Please try reinstalling the latest OC for me via the following procedure:

 

1. Manually delete the contents of C:\Users\<your username>\AppData\Roaming\PMDG\PMDG Operations Center

 

2. Manually delete all the files except for OpsCenterUpdater.exe from C:\Program Files (x86)\PMDG Operations Center

 

3. Disable any Anti virus or other protective software and Run the OpsCenterUpdater.exe file, which will download fresh copies of all the     deleted items.

 

Let me know if that makes a difference or not.

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