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Rossdavey

OPs centre crashes when I select the livery downloader for 744

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Not sure why it's happening, thought I'd ask here before submitting a support ticket, here's the log.

 

"An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\ross davey\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

03/07/17 15:23:48     Exception:  Unknown Exception at 0x54E8AF3E
54E00000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF3E  (0, 0, 0)
54E00000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF8A  (0, 0, 0)
0FFE0000  c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll  +0001AE92  (FFFFFFFF, DDC6D00, 10)
71150000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00011160  (FFFFFFFF, DDC6D00, 10)
71150000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00010772  (10, FFFAE70, DDC7FDC)
71150000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0000EA4F  (10019C5C, 0, FFFA790)
0FFE0000  c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll  +0001A409  (848EF0, DDCF238, 10019C5C)
0FFE0000  c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll  +00023081  (623C0ECD, 0, 10095720)"

Thanks in advance!

Ross Davey

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15 minutes ago, Rossdavey said:

Not sure why it's happening, thought I'd ask here before submitting a support ticket, here's the log.

First, ensure that you've excluded the Operations Center from anti-virus interference/scanning/etc. Steps for this depend on whoever you have your anti-virus from, so you will need to look it up for whichever one you have installed.

From there, go into your Program Files (x86)\PMDG Operations Center\ folder and delete everything except the Ops Center Updater.exe. Then run the updater as an admin (right click > run as admin).

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36 minutes ago, Rossdavey said:

Bingo! Worked a treat! Thank you for that! :)

Ross Davey

Welcome!

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