June 21, 20178 yr Hi, first i will address this problem over at TD forums as well. I just bought TD s KMBS tried to install it into v4 but never came past the registration. It said i have an invalid code. I tried it many times but no luck. Error Code 0 Anyone faced the same problem? Thanks :) Greetz MJ My youtube blog________________________Prepar3D v2.5/v3
June 21, 20178 yr Had the same problem and here is the cure When you are installing you need to type in when it asks for the serial number: 1. Email address in the first line (top box) 2. Password used to log into your account at Turbulent on the second line 3. Serial Number on the third line It should now work Rick Rick Brown
June 21, 20178 yr Author 30 minutes ago, papab said: Had the same problem and here is the cure When you are installing you need to type in when it asks for the serial number: 1. Email address in the first line (top box) 2. Password used to log into your account at Turbulent on the second line 3. Serial Number on the third line It should now work Rick Thanks for your reply. I did that many times no luck... Greetz MJ My youtube blog________________________Prepar3D v2.5/v3
June 21, 20178 yr Author Nope not yet. There were a guy who had the same problem he solved it with the 1.0.0.1 installer. But that didnt help me :( Greetz MJ My youtube blog________________________Prepar3D v2.5/v3
June 22, 20178 yr Author 3 hours ago, papab said: Did you try to redownload the file? Yes sir more than 5 times. But i think i found the problem. The email i registered is different to the email in the customer details on the order receipt. The problem is that the customer email is the same email i registered in the first place when i bought Turbulents first two airfields. For this first account i lost may password and i couldnt log in anymore. I tried to reset the password many times but had no luck .Password reset function did not work. tried this also many times.. I contacted TD via support but never got an answer on this first problem. I also got no answer on my second problem. This is unusual for TD as they are normally very fast in answering. Im facing myself to open a third account with another different email and buy a second copy of MBS.:S Ok just now i reset the password on my first account and it worked IMHO, i feel like a dumb a** as i did that many times. Edited June 22, 20178 yr by Mickeyj Greetz MJ My youtube blog________________________Prepar3D v2.5/v3
June 22, 20178 yr Commercial Member Hi Mickeyj, I can only apologise for not getting back to you. We had a website outage on Monday and didn't realise that it screwed up the request submission page on the website! Any requests sent through it were never received! The problem has been sorted now and we're back to receiving emails again. I'm really glad you sorted your problem... I'll be contacting you personally with an apology. Thanks, Russ Russell Linn Art Director Turbulent Designs
June 22, 20178 yr Author All problems have been olved thank you for everyone envolved. Turbulent found a lifetime supporter :) Greetz MJ My youtube blog________________________Prepar3D v2.5/v3
June 23, 20178 yr Commercial Member Thanks MJ, that's great to hear! :) Russ Russell Linn Art Director Turbulent Designs
June 24, 20178 yr MJ, Glad it all got sorted out....... They are a great company, many purchases for me in the future! Rick Rick Brown
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