I have the trainer version 6.01.1 installed which I believe is not the current version. When I try to update, I get the following error message from the installer:

"Setup could not install the extra files.

The system cannot find the file specified.

the installation will continue normally but the product will fail to run properly."

Any solution?

John.

Hi John,

We've finally found the culprit, it was right there in front of us, and we've failed to see it until now!

We've just re-up our e-commerce installers to correct the bug which prevented them to automatically launch the Garmin Trainer installation either the first time downloading it, or thereafter when reinstalling.

In addition, we have changed installer code so as to avoid 'stalling' the installation process while copying the trainer from the 'tmp' download folder to the 'saved' location ("C:ProgramData\Reality XP\Common\GtnTrainer")

Should you are still stuck with our installer not being able to install the trainer, re-download the e-commerce installer and proceed with installation!

On 7/19/2017 at 4:18 PM, RXP said:

Hi John,

We've finally found the culprit, it was right there in front of us, and we've failed to see it until now!

We've just re-up our e-commerce installers to correct the bug which prevented them to automatically launch the Garmin Trainer installation either the first time downloading it, or thereafter when reinstalling.

In addition, we have changed installer code so as to avoid 'stalling' the installation process while copying the trainer from the 'tmp' download folder to the 'saved' location ("C:ProgramData\Reality XP\Common\GtnTrainer")

Should you are still stuck with our installer not being able to install the trainer, re-download the e-commerce installer and proceed with installation!

Thanks Jean-Luc. I will give it a try.

John.