Sid Starz

Can't update 747 v3 - P3D v4 via OC

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I'm having an issue when trying to update using the OC. Never had an issue before. Anti-Virus is off and no migration tool is installed. Using P3D v4.1.

2017/10/13 18:09:00 [PMDG 1] ===== PMDG updater commencing
2017/10/13 18:09:00 [PMDG 1] Setting up for 744 / P3D
2017/10/13 18:09:00 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul  1 2017, 15:58:41
2017/10/13 18:09:00 [PMDG 1] Finding installed PMDG product version
2017/10/13 18:09:00 [PMDG 1] Installed PMDG product version: 3008415
2017/10/13 18:09:00 [PMDG 1] Fetching available product information for P3D...

Then it just stops.

Faulting application name: PMDG_Updater_744_P3D.exe, version: 0.0.0.0, time stamp: 0x5957ff14
Faulting module name: PMDG_Updater_744_P3D.exe, version: 0.0.0.0, time stamp: 0x5957ff14
Exception code: 0xc0000409
Fault offset: 0x000baf61
Faulting process id: 0x588
Faulting application start time: 0x01d344701a4339bf
Faulting application path: C:\Users\xxxxx\AppData\Roaming\PMDG\PMDG Operations Center\Product Updates\PMDG_Updater_744_P3D.exe
Faulting module path: C:\Users\xxxxx\AppData\Roaming\PMDG\PMDG Operations Center\Product Updates\PMDG_Updater_744_P3D.exe
Report Id: 20752d0b-b03a-4625-9a0f-7e60fe953a0d
Faulting package full name: 
Faulting package-relative application ID: 

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If it’s dying like that, your AV may be “off” but it’s clearly interfering. If it couldn’t grab that info, it would provide an error message, and not just crash.

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17 hours ago, Sid Starz said:

Found the problem with my AV. Was able to update to latest version and I'm good to go.

Thanks.

Glad to hear it. Enjoy!

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