Hi,

I have an issue whereby none of my PMDG products can be updated using the Operations Center.

Whenever I click "OK" on the notifications center, a command prompt flashes open then closes immediately, without actually updating anything.

I've done some digging and the log file shows the below:

Quote

2017/10/24 17:25:51 [PMDG 1] ===== PMDG updater commencing
2017/10/24 17:25:51 [PMDG 1] Setting up for 744 / XSE
2017/10/24 17:25:51 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul  1 2017, 15:58:41
2017/10/24 17:25:51 [PMDG 1] Finding installed PMDG product version
2017/10/24 17:25:51 [PMDG 1] Installed PMDG product version: 3008132
2017/10/24 17:25:51 [PMDG 1] Fetching available product information for XSE...
2017/10/24 17:25:52 [PMDG 1] Retrieved data about PMDG product 10: PMDG 747-400 QOTSII for FSX
2017/10/24 17:25:52 [PMDG 1] Retrieved data about PMDG product 17: PMDG 747-400 QOTSII for FSXSE
2017/10/24 17:25:52 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for FSX
2017/10/24 17:25:52 [PMDG 1] Finding install-directory this product's simulator...
2017/10/24 17:25:52 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/10/24 17:25:52 [PMDG 1] Sim install directory in registry is D:\Steam\steamapps\common\FSX\
2017/10/24 17:25:52 [PMDG 1] PMDG 747-400 QOTSII path should be D:\Steam\steamapps\common\FSX\\PMDG\PMDG 747 QOTS II\
2017/10/24 17:25:52 [PMDG 1] 3008132 is out-dated and must be updated with the full installer.
2017/10/24 17:25:52 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/10/24 17:25:52 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for FSXSE
2017/10/24 17:25:52 [PMDG 1] Finding install-directory this product's simulator...
2017/10/24 17:25:52 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/10/24 17:25:52 [PMDG 2] Failed to open registry key!
2017/10/24 17:25:52 [PMDG 1] I found no sim install corresponding to product ID 17; skipping.
2017/10/24 17:25:52 [PMDG 1] Installed products that failed to update: 0
2017/10/24 17:25:52 [PMDG 1] Installed products successfully updated: 0
2017/10/24 17:25:52 [PMDG 1] Done.

I have only included the section of the Log related to the 747v3, but I'm having the same problem for all the products I own (747v3, 777-200LRF+300ER, 737NGX).

Any ideas?

Many thanks

Jean-Pierre Chabert

20 minutes ago, ParisianZee said:

PMDG 1] 3008132 is out-dated and must be updated with the full installer.

Did you miss this part in the log?

Also, it appears that it is not detecting your installed simulator? Is it installed and excluded in your anti-virus?

Thanks for your help. Feel like an word not allowed for not seeing that line in the log.

Simply uninstalled and reinstalled all products with the full installer and everything is now working (and flying) perfectly. 

Jean-Pierre,

No worries- that log contains lots of information that is not of value to the average reader- so you have to hunt for the line that tells you what is wrong.

One of our long-term plans is to make that notification more obvious so you don't have to hunt for it.