747 Reinstalling issue

[Carlos E 1]

Hi, I was trying to reinstall the 747 400x but the installer is telling me your user info could not be validated. this is most likely caused by your firewall, I tried installing turning the firewall on and off but  i'm having the same error.

thank you.

Carlos E.

[Captain Kevin 586]

Wrong forum. The older 747-400 issues need to go here. This forum is for the new V3.

https://www.avsim.com/forums/forum/352-pmdg-747-400-legacy-versions/

[Olympic260 415]

13 hours ago, Carlos E said:

Hi, I was trying to reinstall the 747 400x but the installer is telling me your user info could not be validated. this is most likely caused by your firewall, I tried installing turning the firewall on and off but  i'm having the same error.

thank you.

Carlos E.

Moved on the correct forum. The proper step for these requests is to open a ticket, which you have done.