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ClearedtoLand

Return of Licences after Irrecoverable PC crash

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Hi guys,

I need to return my licences for the following PMDG products: 737 NGX + 6/700 Expansion Pack, 777 200LR + 300ER Expansion Pack, 747 V3.

My desktop computer has suffered a catastrophic failure and I cannot access it at all (probably has nothing to do with the divorce I'm currently enjoying). As such, I am unable to actually manually return the licences, or, clever me, access any of my accounts (stored passwords), so in the event, should I access the PMDG site and attempt to reset my passwords, is there an option on the site to return the licences or is there some other avenue whereby I can pursue the licence returns through PMDG support, again after resetting all passwords? As it will be quite some time before I will get back into this hobby, I would like to take care of this while it is still fresh in my mind.

Many thanks.

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11 minutes ago, ClearedtoLand said:

As such, I am unable to actually manually return the licences, or, clever me, access any of my accounts (stored passwords), so in the event, should I access the PMDG site and attempt to reset my passwords, is there an option on the site to return the licences or is there some other avenue whereby I can pursue the licence returns through PMDG support, again after resetting all passwords?

You cannot return the license on your end unless you're in the sim, so that option is out.

When you're ready to reinstall, simply log in to your account, find your orders, and the licenses are by the download links (DO NOT use archived versions of your installers, as it'll likely mean you'll be on a version too old for the Updater - so, download new copies at this point, too).

If you receive an error while activating (depending on how many times you've attempted to activate, the system may allow an extra activation), send a ticket to support using the link in my signature.

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1 hour ago, scandinavian13 said:

If you receive an error while activating (depending on how many times you've attempted to activate, the system may allow an extra activation), send a ticket to support using the link in my signature.

Thank you, Kyle, much appreciated. I look forward to seeing what magic you guys have served up for us when some day I return.

All the best.

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