Difficulty getting a new key

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Hi guys,


I'm a long time user of RCv4.  I have two copies, one on CD and a download one.  I have been trying to obtain a new key to enable me to install into P3Dv4 but my requests keep getting bounced back telling me I have alpha characters in the request.  I am sending my requests by email and have been entering the long string of letters along with the product id along with the ! marks and I'm pretty sure they are all correct. Just to note, I have not installed into P3D as yet, but been requesting the key by entering the info saved from my earlier installs.

It couldn't be more simple to do and maybe that's why its going wrong. I am entering like the following example....

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL  These being the long string of letters.

NNNNNNNNN !  Rory ! Hamer !

One of my product codes has a minus in front and I have put that too.

I have sent a reply to one of the bounced back emails but not sure if its a monitored address or not.

Any suggestions?





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You seem to be doing everything right but make sure you're sending a plain text email, not an HTML formatted one,

For official help write to Doug Thompson at

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Ok Ray, many thanks, if I get no reply to the email I sent then I will contact Doug.



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