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JCarlos

GTN750 doesn't work after update (culprit is antivirus)

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Hello

I bought RealityXP GTN750; today I tried to update last version of the program, and after that, the product is not working.

I reactivated the license, however the GTN is blank (off) in the planes. The product works fine until the update, but I had to make several attemps to reinstall and I think that is the cause of the problem.
 

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Hi,

Can you please post the content of the RXP log files? (see User's Manual for file/path)


Jean-Luc | reality-xp.com
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Hi

In rxpGTN.xpl:

18/05/13 00:50:16.373 05332 -    ] # win.xpl version 2.5.1.0
18/05/13 00:50:16.373 05332 INFO ] 
 

InrxpGtnSim.dll:

18/05/13 00:50:18.696 05332 -    ] # rxpGtnSim64.dll version 2.5.1.0
18/05/13 00:50:18.696 05332 INFO ] 
18/05/13 00:53:04.213 05332 WARN ] Hay una versión del componente que necesita el programa que está en conflicto con otra versión del componente que ya está activa., code: 000036b8
18/05/13 00:53:04.243 05332 WARN ] rxpGtnSim32.dll  v0.0.0.0 (32bits), v2.5.1.0 (64bits)
18/05/13 00:53:04.345 05332 ERROR] GTN 750.1 process not ready: No se puede encontrar el módulo especificado., code: 0000007e
18/05/13 00:53:04.376 05332 ERROR]  check if file is missing or your antivirus: C:\ProgramData\Reality XP\rxpGtnSim32.dll
18/05/13 01:01:49.349 05332 ERROR] GTN 750.1 process not ready: No se puede encontrar el módulo especificado., code: 0000007e
18/05/13 01:01:49.383 05332 ERROR]  check if file is missing or your antivirus: C:\ProgramData\Reality XP\rxpGtnSim32.dll

 

Thanks 

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Hi, 

I reinsltalled GTN with antivirus disabled and it seems all is ok, GTN750 is working. I have to check, but I think it is going fine

Thx!!

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