I am trying to access my account on PMDG's website. However, when I sign in it says I have to reset my password. That would be fine, except the email address I registered with years ago no longer exists, so I would never receive the reset instructions.

I can't submit a support ticket because you have to be logged in to create one.

Any advice would be welcome. Ideally someone from PMDG will see this and get in touch.

Oliver

Edited October 22, 20187 yr by Aviator64

26 minutes ago, Aviator64 said:

I am trying to access my account on PMDG's website. However, when I sign in it says I have to reset my password. That would be fine, except the email address I registered with years ago no longer exists, so I would never receive the reset instructions.

I can't submit a support ticket because you have to be logged in to create one.

Any advice would be welcome. Ideally someone from PMDG will see this and get in touch.

Oliver

The PMDG Shop account is a different login, than the PMDG Support account.

If all else fails, create a new account in the PMDG Support Portal and submit a ticket, with the details of your old account. I'm sure, they would be able to change the email address for you.

Edited October 22, 20187 yr by Anders Bermann

6 minutes ago, Anders Bermann said:

The PMDG Shop account is a different login, than the PMDG Support account.

If all else fails, create a new account in the PMDG Support Portal and submit a ticket, with the details of your old account. I'm sure, they would be able to change the email address for you.

Thanks, I will go and do that now.. I did not realize they were separate systems.

3 hours ago, Aviator64 said:

Thanks, I will go and do that now.. I did not realize they were separate systems.

They are exactly for that problem you have.