Is There a Fly the Maddog Forum Here?

5 hours ago, DaveCT2003 said:

Hello Ken,

Sincerely, I wasn't driving at anything, just asking a sincere question my friend.  Of course there is no way you could have known that unless I had explained more, which I am happy to do for you now.

I believe my background is relevant to our discussion because what we're really talking about here is interaction and communication.  But if you don't believe so, please feel free to skip the next paragraph.

Relevant Background:  I've been performing FSX/P3D and Product Tech Support almost daily for about 14 years, providing me with quite a lot of experience with customer relations in our community. I also have a few years direct experience with customer relations outside our community, gained while serving as vice president and marketing director for two international financial services companies where in addition to the formal training I received and the years of experience I have in that field, I was also asked to teach customer service and communications to our employees.  Additionally, I am a graduate of what is reputed to be most demanding instructor and curriculum development school in the world (US Naval Submarine Force Instructor Training), and that is NOT my assessment, it came from a board of administrators and professors from several leading universities. The instructor training school provided graduates with something like 24 upper level college credits here in the United States, which is why the board assessed the course. This school had a mandatory 80% attrition rate for each class. In fact, not only were 80% of each class was not only dropped, they were never permitted to reapply to the school - it was a one shot deal. The thinking behind this was those who serve in the US Submarine Force represent the top 1% of all personnel in the US Navy, and since submarine duty is extremely dangerous they wanted the best people possible to serve as instructors. Arguably I should not have made the cut! (LOL), but I hope my education and experience are good enough for our conversation.

So why did I ask you the question?  I am in the process of writing another Flight Simulation Guide, "Understanding Flight Simulation Software Development" which also touches on Customer Relations in our community (which I've been a part of for over 36 years). Oddly enough, the Guide is not for flight sim developers, but rather for their customers.  Over the years I've seen reason upon reason to write such a guide, and I honestly (if not earnestly) believe that flight sim development is an immense grey area for customers, and things would be much better for both sides if customer had a better understanding of flight sim development and customer support.

My being in the process of writing this Guide is likely the most important reason why I asked you the question at hand, and I am sincerely interested in your answer my friend.

Thanks in advance!

 

 

Hi Dave,

First of all, let me thank you so much for your outstanding work and your concern about the issues I was facing. Since reading your post, you seem to be really concerned about what has occurred. So, please except my apologies and do forgive me for not trusting that you had any concerns about this. Also, let me say that I did felt bad about this a few days later, but it was a combination of many factors.

I won't go into that because I know you cannot give me support here. So, I'll be sending you a private message because I have a question about getting registered in the forum. I also have some information I like to provide that you may want to use in your Guide, "Understanding Flight Simulation Software Development."  Once again, thanks for your concerns and explaining things. I look forward to you providing me tech support.

Ken.

Edited January 29, 20197 yr by kmanning