Bob4th

Windows Installer Problem

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I have installed RC4 on my system (Win 10). When I run the program, rather than start RC, it brings up a Windows Installer for Roxio Creator (particularly odd since I've never run a Roxio product). After the Roxio installer quits, then it starts a regular undefined Windows installer. After this quits, then RC starts. The whole process can take about 10 minutes. I've been using RC through every iteration since probably version 2 and have never seen anything quite like this. Any help would be appreciated. Oh, yeah, I did a total uninstall with Revo Uninstaller and then redownloaded and reinstalled. Same problem.

Bob Jones

Intel 17-2600 CPU@ 3.40GHz

8.00 GB RAM

Windows 10

 

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Bob,

That's a strange one. You could try searching the Registry for all instances of Roxio Cretator and delete the reference. That is the last resort.

You don't say how you are launching RC4. If via a shortcut check the path is correct. Make sure too you run as admin.

What happens if you locate the RC4.exe in its folder and launch that way?

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Hi, Ray.

Thanks for the response. I was launching RC4 via a shortcut. However, when I launch it in the folder, it does the same thing. Never seen anything like it. I'll scan the registry and see if there are any references to Roxio there. I'll keep you posted.

 

Bob

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2 hours ago, Bob4th said:

Hi, Ray.

Thanks for the response. I was launching RC4 via a shortcut. However, when I launch it in the folder, it does the same thing. Never seen anything like it. I'll scan the registry and see if there are any references to Roxio there. I'll keep you posted.

 

Bob

Bob,

Try the instructions in this link. You need to check and perhaps change the file association with Radar Contact. It's probably set to open Roxio.

https://www.lifewire.com/how-to-change-file-associations-in-windows-2624477

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Thanks, Ray. I'll check it out and let you know.

 

Bob

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