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shaktman

installation problems gtn 750/650 stack

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Hi,

can you please post the content of the RXP log files? (see user's manual for file/path)


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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I cannot find this file anywhere, in addition I am getting error code 11 saying an important file is missing. It is not being blocked by my antivirus. Any help would be appreciated it's one of my favorite addons.

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Posted (edited)
13 minutes ago, shaktman said:

I cannot find this file anywhere, in addition I am getting error code 11 saying an important file is missing. It is not being blocked by my antivirus. Any help would be appreciated it's one of my favorite addons.

Are you using the genuine Reality XP GTN product or another one similarly named ?
Did you download from here? http://reality-xp.com/index.html#pricing

Edited by RXP
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Bill

P3Dv4.5.13.32097 ASP4, ASCA, A2A, Milviz, PMDG 7's, RealityXP GNS/GTN, SimElite Solutions TZF

White over White, you're out of sight. Red over White, you're alright. Red over Red, you're dead.

 

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@shaktman if you purchase confirmation mentions a genuine Reality XP GTN 750/650 product, you're at the right place. Otherwise, you might want to review your support options with your vendor.

It sounds confusing but F1 is just our e-commerce procurement partner which happens to sell a similarly named product, but it has nothing to do with the genuine Reality XP GTN 750/650 Touch product.


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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15 hours ago, shaktman said:

My purchase option refers to YOUR product 

 

On 6/30/2019 at 6:23 PM, shaktman said:

I am getting error code 11 saying an important file is missing

These don't match, our product never shows any error code but writes any event to a log file instead, which you can't find.

Can you please PM me your purchase order #?


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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@shaktman Never post order numbers or personal info. Send PM means private message. Click on RXP's avatar. Then at the top find Message. Click on that to send Jean-Luc a private message.

That looks like a certificate number. Order numbers are 6 digit numbers.

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Bill

P3Dv4.5.13.32097 ASP4, ASCA, A2A, Milviz, PMDG 7's, RealityXP GNS/GTN, SimElite Solutions TZF

White over White, you're out of sight. Red over White, you're alright. Red over Red, you're dead.

 

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@shaktman Hi, I can't find this purchase certificate number in our database. This is not a genuine Reality XP product.


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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