No Customer Service

[AirShow 12]

Just a heads up that the dev seems to have given up on providing support to paying customers.

I've had one of their products not work for me for past month, and the only reply I have received is a generic troubleshooting message that did not address any of the issues.

Is EzDok a viable alternative? Does their support team actually answer questions?

[Keven Menard 658]

Hi,

We certainly have not given up on customer service... Can you pm me the email address the ticket was submitted from and I'll take care of it

[AirShow 12]

Sir, check your emails as I have repeatedly contacted you about this issue for the past month. I have purchased most of your products and you have absolutely left me hanging. This is a slap in the face, considering how many people I have recommended your products to in the past.

I understand that you may be on summer vacation, but it has been a whole month! If you do not intend to provide in-depth customer support for an extended period of time, you should probably place an away message to respond with when customers email you.

I very much hope we can get this issue resolved, but please don't auto reply to your loyal customers with a generic unhelpful wall of troubleshooting text.

[Keven Menard 658]

We are not on vacation, we are going through support very regularly and we don't want to leave our customers hanging. I don't have tickets on hold right now so can you please send me your email address so I can trace the ticket back and help you with your issue?

[AirShow 12]

4 minutes ago, Keven Menard said:

I don't have tickets on hold right now

Wow...so that means you just tossed my ticket aside and ignored it, since you are saying that you have nothing on your plate. Meanwhile, I've been sitting here with a broken paid product for a month...unbelievable...

I just emailed you, again, 40 minutes ago. As I said above, you should check your emails as there are probably many other people waiting to get customer support on products they purchased on your website.

[ZLA Steve 374]

Dude. You should really dial down your hysteria. PM the dev your email address and chill the word-not-allowed out.