rxpGNT-Setup not loading says "404"?

[retired_doc 1]

I build a new flight sim computer and am installing programs for my X-Plane.  I am trying to load my RealityXP GTN for Xplane and get this message file not found when program goes to internet?

when I click on rxpGTN-XPL-Setup.exe I get the message "File not found (404).

On the website I have a valid order number and F1 certficate, but when attempt to download it says

There is an invalid product configuration Please contact support.  But I can find where I can find support????

Edited March 2, 2020 by RXP

[RXP 2,329]

18 hours ago, retired_doc said:

But I can find where I can find support?

Hi,

I believe posting your question in the Reality XP support forum just made you reach support isn't it?

I'd suggest you download the latest e-commerce installer from our website, and you reinstall on your new computer using the "REINSTALL" option when running it. 

This t is further explained in our store FAQ:

How do I reinstall my software?
http://reality-xp.com/store/faq.html