Hello,

I contacted Rex support on March 28. I got an email back immediately informing me that they get back to me within 24 hours. I didn't hear back until now.

 

Very well possible that Covid19 influences answer times. I just wanted to ask here in the forum if anyone had contact to Rex support that last week? I'm not in a hurry, just curious.

 

Thx,

Karl

Hi Karl, what is your ticket number? 

Hi,

 

I opened the ticket here:

https://forms.office.com/Pages/ResponsePage.aspx?id=5PDm-Xzh602JiRd9URMT-CTbBaP2SaVIqkD_yxMLYEpUNEtBUFZXQVZMUU0wVzE2Q1RTSDBJVFgwNyQlQCN0PWcu

 

I don't know which ticket number it is. Soon after opening the ticket I received this email (on March 28, 19.58 GMT+1):

------------------------------------------------------

Dear xxxxx Karl-Heinz -

This email is to inform you that your REX customer support ticket has been generated per your request. One of our specialists will be contacting you via email within 24 hours.

If you have any questions feel free to contact us at: [email protected]

Sincerely,
REX Quality Assurance Team

REX Support Hours of Operation
Monday through Friday - 9:00 am to 5:00 pm MST

------------------------------------------------------

There is no ticket number in that email.

 

Thx,

Karl

Thank you Karl, 

I sent you a private message here on AVSIM, please check that.

Solved. Tim was very kind to help me with this.

 

Karl

Cheers Karl! 🍻