[Resolved] Can't install update

[Flyer1000 3]

Having some issues installing the latest update and I keep getting the following warning - 

Another application has exclusive access to the file:

C:\Users\Name\Documents/Prepar3D Add-on\AI Lights Reborn Professional Edition\add-on.xml

Please shut down all other applications, then click retry. Click Cancel to exit the installation [#1001]

I close everything down and it still doesn't work, also I don't used P3D V5 so I don't know why there would be an issue with that.

Thanks, Oliver 

[simbol 5,819]

1 minute ago, Flyer1000 said:

Having some issues installing the latest update and I keep getting the following warning - 

Another application has exclusive access to the file:

C:\Users\Name\Documents/Prepar3D Add-on\AI Lights Reborn Professional Edition\add-on.xml

Please shut down all other applications, then click retry. Click Cancel to exit the installation [#1001]

I close everything down and it still doesn't work, also I don't used P3D V5 so I don't know why there would be an issue with that.

Thanks, Oliver 

Hi Oliver,

Try adding all my executable's to your antivirus exclusion. This is a sign the antivirus is preventing the change to occur.

Regards,

Simbol

[Flyer1000 3]

Done but still doesn't sort it and now the .exe file has gone from the update starting but not being able to finish. I also now get a decompression error.

 

Edited June 29, 2020 by Flyer1000

[Flyer1000 3]

Any more ideas? I'm still getting decompression errors - this time it has something to do with the main .exe file as its gone...

[simbol 5,819]

Just now, Flyer1000 said:

Any more ideas? I'm still getting decompression errors - this time it has something to do with the main .exe file as its gone...

It is the antivirus still blocking the process.. what antivirus are you using?

S.

[Flyer1000 3]

Bitdefender - I've done all the exceptions and I switch it off when i try and run the update 

[simbol 5,819]

Just now, Flyer1000 said:

Bitdefender - I've done all the exceptions and I switch it off when i try and run the update 

Have you added the updater as a safe app? Bitdefender is a very annoying antivirus.. it ignores very often all the exclusions, etc.. 

S

[Flyer1000 3]

But even when I do that it still comes up with something being disinfected 

[simbol 5,819]

Just now, Flyer1000 said:

But even when I do that it still comes up with something being disinfected 

If we do a quick TeamViewer I can teach you how to put all in a way that will leave AILRP alone.. I had this issue before with a customer from Germany.

S.

[Flyer1000 3]

Yes ok, how does this work?

And also does it matter that the main .exe file for AILRP is gone?

Edited June 29, 2020 by Flyer1000

[simbol 5,819]

Just now, Flyer1000 said:

Yes ok, how does this week?

And also does it matter that the main .exe file for AILRP is gone?

I am available now if you want, you can restore the .exe from the Bitdefender quarantine.

S.

[Flyer1000 3]

Yes thats fine, but it's not in the quarantine to restore it. All I keep getting is temp files that keep saying they're a threat

[simbol 5,819]

Just now, Flyer1000 said:

Yes thats fine, but it's not in the quarantine to restore it. All I keep getting is temp files that keep saying they're a threat

Ok we might need to do a full re-install. Let me know when you can do a remote session, etc.

S.

[Flyer1000 3]

yes i can now but I don't know how

 

[simbol 5,819]

1 minute ago, Flyer1000 said:

yes i can now but I don't know how

 

Ok Install teamviewer.. it is free. then send me a PM with your TeamViewer ID and the password it will show in the screen.

Regards,
S.