CTD - Zendesk response

[KSATRoadWarrior 91]

Zendesk response I received:

" Crashes happens when opening certain menus/general settings

Solution: Install or reinstall the English (United States) Language Pack

• Go to Language Settings > Speech > Manage Voice

• If the English (United States) Language Pack is already installed

  • Select the voice package English (United States)

  • Click on Remove

  • Click on Add voices

  • In the search bar type “English”

  • Reinstall the English (United States) Language Pack

• If the English (United States) Language Pack is not installed

  • Click on Add voices

  • In the search bar type “English”

  • Install the English (United States) Language Pack

If the problem persists after (re)installing the US language pack, remove and reinstall all the other language packs installed on the system as they may be corrupted.

Crashes happen in the same region/location

If the crash to desktop happens at the same location every time, please file a bug report. Make sure to include the coordinates of the zone. Our QA team will investigate and add the location to the backlog if necessary.

If your issue is not listed in the Known issue list please do the following:

If the issue appeared after a patch, you might need to do a clean install but before doing so:

• Remove all add-ons from the Community Folder
• Relaunch the sim

We have found that some crash to desktop are caused by community creation that are not compatible with Microsoft Flight Simulator. If the sim stops crashing, add back the community content one by one until you found the add-on that is causing the crash.

If the sim keeps crashing after removing the community content (or if you don’t have any community created content installed on the machine)

• Check that your antivirus is not flagging an element from the new update
• Update or rollback your drivers
• Update Windows manually

Finally, if none of the above worked, repair and/or re-install the sim to eliminate the possibility that the installation is corrupted.

• How to repair or remove Microsoft Flight Simulator on Microsoft Store/Gamepass
• How to repair or remove Microsoft Flight Simulator on Steam"

Edited October 23, 2020 by KSATRoadWarrior
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