Purchasing Software online in UK (downloaded) query

We may be getting at cross purposes. The point I am making relates only to Section 75 of the UK Consumer Credit Act. This gives the consumer the same rights against the credit card company as against the seller in respect of the Sale of Goods Act and Misrepresentation Act. It doesn't cover other case where where there may be fraud, failure to deliver or mis-processing. I have no idea what the law may be elsewhere. Your reference to $30 suggests you may not be in the UK.Examples of advice from impartial sites support my point."At first you may get a negative response from the credit card company, but if you feel sure that you have a valid claim stick to your guns."http://www.neath-porttalbot.gov.uk/shopper...03section75.cfm"At first you may get a negative response from the credit card company, but if you feel sure that you have a valid claim, stick to your guns!"http://www.bbc.co.uk/consumer/guides_to/cr...liability.shtml"If you get no joy from the trader, contact the card issuer in writing and don't be deterred if you initially get a negative response."http://www.fool.co.uk/news/foolseyeview/2003/fev030403c.htm