Gtn-750-License not valid after installation!! (resolved)

[The_avionics_guy 3]

Hello
I have a very annoying problem with my GTN750.This problem happened a year ago may be 4 or 5 times, but I didn't bother to contact  customer service, because I didn't use the flight simulator since then. Yesterday, I downloaded the F1 wrapper, clicked on reinstall and I entered my credentials and was able to reinstall the GTN 750 without problem.
I did short flight and the product was working fine. After an hour or so, I fired up Xplane11, but the GTN start up screen was showing "Reality-XP software invalid or expired"
my guess was that someone else stole my license, so I contacted F1 software and they told me that the software was installed from a single IP, since its purchase! And they told me if I have this problem again to contact you guys! Which I'm doing right now!
Please help me to solve this problem, because it's becoming very frustrating!
My order number is [*****].Let me know if you need any additional information!
Thanks in advance

Edited February 5, 2021 by RXP

[RXP 2,338]

Hi,

Did you move/rename the C:\RealityXP folder?

[The_avionics_guy 3]

No, I didn't rename nor remove the C:\RealityXP folder!

[RXP 2,338]

Can you please let me know the content of the C:\RealityXP folder?

[The_avionics_guy 3]

5 hours ago, RXP said:

Hi,

Did you move/rename the C:\RealityXP folder?

There is 2 files : RXP-GTN750-X9.lic and  rxpGTN-XPL-Setup.exe

By the way, I reinstalled the GTN 750 this morning and so far is still working! Hopefully, it stays like that, maybe what I have did different this time,  is to exclude the Reality-xp folder from the windows defender scan!