Request stairs, catering not working

[szamel 0]

Dear All,

Can you please help me what can be the problem? I try to request stairs and catering but nothing happens. Only the fuel truck is working. 

https://youtu.be/lFSKKyQICB0

Thanks in advance!

Zoli

[byork 2,260]

The stairs, catering, etc., need to by physically visible at your parking spot.

If they're not there, they won't come.

Pls use a parking spot where these services are visible at the stand.

Cheers,

[szamel 0]

Ok, thx. So that means I can't get any stairs for example on LOWI, because I don't see anything? I tried other parking places and no result... Interesting.

[szamel 0]

Another airport. No stairs, no anything. Something is wrong...

https://youtu.be/zHgeLYVjwQk

[byork 2,260]

Correct, it's purely based on the scenery.  What we're doing is the same as if you triggered it directly via the ATC menu.

No stairs present = no stairs can come.

I'd check your scenery options... maybe you need to turn your slider up a notch.

But even at default airports, not every parking spot will have stairs available.  A lot don't.