August 13, 20214 yr Hi all, I admit first of all that I went to the Aerosoft forums and complained today. I was really unhappy that the CRJ has never really worked well for me, and when I saw a number of topics locked from complaining customers with rude responses I wrote my own. My experience there involved a senior member of the team, and then a developer, mocking me despite clearly being very bothered about spending a fair amount of money on a plane that doesn't work. I was simply a bit upset about an aircraft I bought flat out not working, with no communication. Happy to share the threads I was mocked in, but I'm quite confused. It feels surreal to be openly mocked as an unhappy customer. Is this the norm, or did I hit a nerve? I won't be shopping with them again. I've had the exact opposite experience with DCS modules, PMDG and JustFlight. Here is the thread. I'm genuinely shocked. One of their developers insulted my intelligence then claimed I was bragging when I defended myself. Then openly admitted to insulting customers. I'm so shocked. https://forum.aerosoft.com/index.php?/topic/165975-customer-service/ Is anyone able to advise me as to the most effective way to raise a complaint about this? Edited August 13, 20214 yr by Bigbluss
August 13, 20214 yr It's not appropriate to bring a food fight from another forum for continuation here. The most effective way to raise a complaint with them is to e-mail them at the address on their support page. Bob Scott | President and CEO, AVSIM Inc ATP Gulfstream II-III-IV-V Sys1 (MSFS20+24/XPlane12+11): AMD 9800X3D, water 2x240mm, MSI MPG X670E Carbon, 64GB GSkill 6000/30, nVidia RTX4090FE Alienware AW3821DW 38" 21:9 GSync, 2x4TB Crucial T705 PCIe5 + 2x2TB Samsung 990 SSD, EVGA 1000P2 PSU, 12.9" iPad Pro Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, Twin TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case Sys2 (P3Dv5/v4): i9-13900KS, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090 Samsung 55" JS8500 4K TV@60Hz, 3x 2TB WD SN850X 1x 4TB Crucial P3 M.2 NVME SSD, EVGA 1600T2 PSU Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro PFC yoke/throttle quad/pedals with custom Hall sensor retrofit, Thermaltake View 71 case, Stream Deck XL button box Sys3 (DCS/P3Dv4/ATS/ETS): AMD 7800X3D, MSI MPG X870E Carbon, Noctua NH-D15S, 64GB GSkill 6000/30, EVGA RTX3090 Alienware AW3420DW 34" 21:9 GSync, Corsair HX1000i PSU, 4TB Crucial T705 PCIe5 + 2TB Samsung 970Evo Plus, TM TCA Officer Pack, Saitek combat pedals, TM Warthog, TM RS300 FF wheel/pedals, Coolermaster HAF XB case
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