Are the aerosoft forums known for being awful?

[Bigbluss 304]

Hi all,

I admit first of all that I went to the Aerosoft forums and complained today. I was really unhappy that the CRJ has never really worked well for me, and when I saw a number of topics locked from complaining customers with rude responses I wrote my own. My experience there involved a senior member of the team, and then a developer, mocking me despite clearly being very bothered  about spending a fair amount of money on a plane that doesn't work. I was simply a bit upset about an aircraft I bought flat out not working, with no communication.

 

Happy to share the threads I was mocked in, but I'm quite confused. It feels surreal to be openly mocked as an unhappy customer. Is this the norm, or did I hit a nerve? I won't be shopping with them again. I've had the exact opposite experience with DCS modules, PMDG and JustFlight. 

 

Here is the thread. I'm genuinely shocked. One of their developers insulted my intelligence then claimed I was bragging when I defended myself. Then openly admitted to insulting customers. I'm so shocked.

 

https://forum.aerosoft.com/index.php?/topic/165975-customer-service/

 

Is anyone able to advise me as to the most effective way to raise a complaint about this? 

Edited August 13, 2021 by Bigbluss

[Bob Scott 7,720]

It's not appropriate to bring a food fight from another forum for continuation here.

The most effective way to raise a complaint with them is to e-mail them at the address on their support page.